Extended Stay America Suites - Los Angeles - Burbank Airport

The location was convenient for the various food places

The appearance of the facility was not clean or as welcoming. The smell inside the hallways as well as the room was not pleasant. The kitchen did not have any materials. The A/C did not work until the morning.

Only the good thing is that Walmart at target are very close

There plenty of things which I don’t like. it is looks like a poor ambience, room are so bad. Really not feeling like you are in hotel. You will feel like you are in motel where you just wanna go and then stay not recommended for family Also, the charts are not cheap

ロケーション。 周辺にお店が多く、徒歩で行ける。

ドライヤーがない。 朝ごはんはあるが、市販のカップケーキのみ。

I’m staying at Extended Stay America in Burbank. I pushed for my landlord to pay for this specific stay because they advertised a full kitchen, but the room is very small and the queen-sized bed is also quite small. They did not provide any utensils. I checked in around 6:30–7:00 PM, and no solution was offered to help me prepare a meal. I brought my own food but couldn’t cook, and no assistance was provided. The night staff was nice. In the morning, it was the same situation. The front desk staff member lacked bed manners. She wasn’t even at the front desk and was off to the side. I had to call out “hello” just to get her attention, and she still didn’t offer any help. There was a clear lack of professionalism and very poor customer service. At most other hotels, if they fail to provide what they advertise, they will at least offer a food voucher or some kind of accommodation. Only one cart to bring your staff to the room, and if not available, no help provided. They also charge you more if you ask for two beds instead of a big one, most 4-5 stars hotel offer that complimentary. Housekeeping every two weeks lol disgusting.

Location

Dirty , old , writing in shower

Personal and location

No room service provided

Horrible experience. they cancelled my reservations and still charged me the night and charged me a cancellation fee.

The convenience

Beds were uncomfortable, linens had an unusual smell, the “breakfasts included” was a muffin or granola bar, tenants were loud throughout the night and early morning