Homewood Suites by Hilton Cleveland-Solon

On Saturday and Sunday the breakfast was terrible not enough food. The food ran out by 9:45am which I found disappointing. No pork substitutions, waffles was nonexistent and there any fresh. Fruit

Quite clean great staff

There was no indication that it was under renovation until check in. Many things we needed/chose this hotel for were not available. The men’s bathroom under construction and my disabled father had to use the women’s bathroom—which I had to clear and monitor for his privacy. We needed a place to review things with business partners and were told to go to our room as the other area was under construction. We asked if they could offer a different room for us to use (their meeting room was empty and not being used) and were told no and to go back to our room or find another place to meet (this was by one of the managers). They ran out of breakfast multiple times. The rooms were not cleaned well. The microwave and fridge in my room was dirty. The furniture was gross and stained. In my parents room there was silverware missing from the kitchen. Also the room had a horrible smell overall and we had to buy air fresheners. My parents also found old dog treats on the floor in their room. Most of the staff—including one of the managers was incredibly rude. It was snowing and the handicap parking was not cleared—I had to ask that it be cleared for my dad’s safety. Overall it was a horrible experience.

The Cons - The app sucks, period. It's not helpful in any way, specifically the digital key never worked, nor did the check out feature. It also gives very limited information on the actual hotel you are staying in. The room needed a deep clean. It looked ok on the surface, unless you looked closely. Picture glass was extremely dirty, bathroom floors, cabinets, fixtures and the fronts of the kitchen appliances were pretty gross. The Pros-- The room was quiet and comfortable and the linens looked clean. **But the biggest Pro and the reason why I would absolutely return, is the customer service! I had a trivial request and called the hotel. The front desk was extremely helpful, but she personally didn't know the answer to my question. She however promised to pass it on to someone who would... Just to point out here that I did not give my name, just that I would be staying the following two days. When I actually got to the hotel I had to go to the front office to check in (digital key did not work) and that is when I met ESSAM. I put his name in all caps because it deserves to be. Anyway, Essam knew who I was immediately and not only answered my question but by the relaying of his story it was clear that obtaining the answer had taken him all day!! He went to his manager (also amazing!!!) and the maintenance crew to insure I got my answer. He went way above and beyond and definitely deserves to be recognized, so I truly hope he will be. He was astounding.

Nice location, friendly staffs

Wonderful stay

Not much

Nice suites and good site at end of cul de sac. Easy access to highways and shops. Pillows were disappointing and toilet and shower area while ample could have been cleaner. Kind employees.

Very clean and comfortable