Homewood Suites by Hilton Cleveland-Solon

Overall the property was wonderful and very comfortable. Our visit was somewhat marred by our room overlooking a public grilling patio where people were hanging out, talking loudly and playing music till quite late. If we hadn’t been so tired I suppose we would have gone down to the front desk and asked them to handle it. But we were tired and just annoyed. That said, the rooms were clean, spacious, and comfy. Breakfast had several options including proteins:). Loved the bathrooms.

I would not recommend a stay here. I stayed for one night on business. The staff was fine, very friendly. However the property is very old and it shows. Every vent had dust on it which was sent into the room every time the fan ran. There was glass in the carpet of my room. The hair dryer burned up in my hand. Good times! There were buckets catching leaking water on the fourth floor AND the first floor. Where was that water coming from on the first floor? The workout equipment was old and broken down. The treadmill had an old, handwritten “out of order” sign on it. The eliptical machine was missing half of the handle hardware. The worst part? The fire alarms went off 4 times during my stay. One time was at 3am. I was told it was due to partial power outages. I have no clue if the breakfast was any good as I was unable to make it down before 9 from all of the obstacles I hit trying to get ready. There are other properties around, use one of those.

We stayed on suite 101 the bedroom was comfortable, the bad a little hard, the shower awful, a little noisy since it’s near by the elevator.

We stayed on suite 101z the bedroom was comfortable, the bad a little hard, the shower awful, a little noisy since it’s near by the elevator.

1. About every 2 days of our 7 days stay we had to go get new keys from the front desk because ours would stop working. We were up on the 3rd floor. 2. One of the elevators was broken for two days, making the other working elevator very slow to use as the entire hotel was then needing to use it. 3. The breakfast attendant most days was lazy - forks/plates/food would run out and I have no idea what she was actually doing. They also choose to not have the waffle station out on weekends. 4. The key never worked to get into the pool- we always had to go to the front desk and they had to call engineering. The pool was also unsafe - they had two dehumidifiers in there powered by long extension cords that were just laying on the ground and definitely getting wet when people would walk around the pool. 5. The fire alarms went off at midnight two nights in a row - once for over 20 minutes. When I asked to speak to the manager the next day about a partial credit to our account, the clerk at the front desk said there was nothing they would do about it and that it wasn’t their fault. I was able to get one night credited back on our stay by using the chat feature in the ap. 6. Our daughter got sick one night - I called the front desk to see how if we could get some cleaning supplies I was told she would not leave the front desk and she didn’t have access to any cleaning supplies. Overall dirty. We will never stay here again - Will pay extra for the Townhome Suites next door.

found a bed bug in the room. fire alarm went off twice during the stay in the middle of the night.

The room looked nothing like what I booked. Fridge was broken so they had a wine cooler on the table as a replacement. The couch was sunk in we were so uncomfortable we check out the same day.

Concierge and staff were great! Room was outdated, washroom was dirty, bed and sofa were not comfortable.

Awesome

Rooms are bad. Need major renovation

The floor was dirty. The elevator needs repair.. the hotel needs major renovation.

I booked a room for 5 people. There were not enough blankets and pillows for 5 people. I sent my 17 year old children to the front desk to ask for more and they were told no, that they didn’t have anymore blankets or pillows. I called the front desk and was told the same thing. It wasn’t until 1am that we got more pillows and blankets that were retrieved from an empty room.