Homewood Suites by Hilton St. Louis Westport

As a current customer, this is my first and last time booking a room at this facility. First, around 5 pm two white guest reported adults were in the room fighting. Once the front desk employee noticed it was a false alarm, she apologized and left. Around 10 pm, I received my first "noise complaint". I'm not bothered that I received the complaint. What bothers me is the disrespectful tone and delivery of the message. Upon opening the door, the manager accompanied by security asked for me. Once I identified myself, he proceeded to say, "this is your first and last noise complaint. If we receive another one everyone will be asked to leave with no refund." His tone was very condescending and disrespectful. His mind was already made up with the type of customer service he was going to deliver the moment he saw that I was a black customer. I sincerely hope this is that the approach nor script Hilton allows employees to use when addressing any concerns with a customer. I can only hope this is not how all customer's have had to experience this hotel whenever a false complaint or noise complaint has been made. I further want to add that this manager's demeanor is not reflective of all Hilton establishments as I've frequented other establishments by Hilton in other states and received excellent customer service. Up until this interaction, my interactions with all other hotel staff was pleasant.

Easy check in. Friendly Staff. Cleanliness.

They need to put in place a system that you can get your room clean at anytime of the day instead of morning time a line. If you are busy in the morning or forgot to inform them in the morning that you want your room clean, it won’t be possible. Too bad

Very nice, no complaints

It was clean and quiet

The pool was closed and the breakfast was dry

I had great time and the service was amazing thank tou

Everything was fine except for the problem with my room details. I booked a queen bed suite. When arrived they have me booked for a king bed suite. Was unable ro be fixed because of lack of available rooms. Other than extra blankets nothing was offered to make up for mistake.

Great service

Staff was very friendly. Great central location, safe area. Room layout was great and very roomy.