Homewood Suites by Hilton St. Louis Westport

1st, the lady at the front desk when we checked in (Dashia) was very very pleasant and upbeat. Great hospitality and very welcoming. 2nd, the hotel was very clean and smelt amazing. 3rd, the bbq place across the street (Bandanas) was sooo good! The manager was even great. The room was huge, the pool was decent. They have free hot breakfast, but we didn't eat it because we wanted waffle house lol. Their workout room is open 24 hours. This is a great place to stay. Very nice!

The only reason i gave a 9 instead of 10 was because we were in a queen room with 2 beds and a sofa bed but there were only 3 sets of towels(most have 4) and no bedding for the spfa sleeper, I had to go downstairs to get both which honestly isnt a super big deal. The only real negative we had, which has absolutely nothing to do with the hotel itself, is the people above us who let their kid run back and forth til 2am and start up again at 7am.

Check in was great, hotel staff was great, hotel was wonderful. The lack of supervision of the pool is where things went bad. 10 high school kids came in doing cannon balls, diving, the “adult” told them to watch out for the small kids (mine). Nope- almost landed on my daughter. I know the front counter could hear and see- nothing happened. We ended up leaving the pool

location

noticed bugs within the first 10 min of being there not ants or fleas but definitely something that you would NOT want in your hotel room . Breakfast was awful. the waffle mix was either expired or old one of the 2 took 2 bites then took my kids away from them due to it tasting sour and expired. Son has had diarrhea the next day on our start of vacation … I spit mine out but I think he did eat a few bites:/

I’ve been a Hilton Diamond member for 10 years, usually staying in hotels 100+ nights a year. In all that time I’ve never been to a hotel that has a friendlier staff. Every time I saw anyone I was greeted with a huge smile and asking how my stay was and if there was anything they could do for me. And it was everyone, not just one or two people. It made the stay so much more enjoyable. On top of that, the hotel was spotlessly clean and the fitness center was health-club quality. I said to my wife that if it was available I’d drop my gym membership and use the fitness center here. Made working out really enjoyable. Definitely one of the best Hiltons around. Great for families.

When we first arrived the the pull out couch was dirty there was stuff all over the sheets so we go downstairs and complain and the lady up front was nice and asked a gentleman to come upstairs and change it but he just dropped off new sheets and left . Like we had to change the sheets ourself then we noticed there’s no blankets so we had to go Ask for blankets as well. We had to keep Going downstairs because the phone wasn’t working. The pool area smelled very bad I couldn’t even stay in there because of the smell

The dirty bed

Workers

Kids was running and kicking on the door playing all nite

Wonderful hotel with incredibly friendly staff!

My husband and I came up to STL to do some shopping and a comedy show. Everyone was wonderful that I came in contact with. Very nice and clean hotel. That is why I stay at the Hilton because of hospitality