Hilton Hasbrouck Heights-Meadowlands

We can hear our neighbours during the nights.

Rooms are super small the rugs smell like they’ve had every type of horrible spit, spill body fluids on them absolutely nasty. The walls have dings scratches dents all over them. The shower leaks out the bathroom floor into the hallway. This place should be condemned. It definitely needs a major remodel. Looks like it hasn’t been done in 50 years. Don’t stay here I would find a motel 6 that’s probably better than this. The couches are also nasty dirty filthy need a bedsheet to cover it up before you sit down on one. It seems like every person I’ve dealt with at the front desk is rude. Nasty don’t really care to seem to be here. Just going up to buy a snack and it’s like they mad that you’re wasting their time. The windows are filthy. You can hear every noise in the hallway all night Long walls are super thin. There’s too many other nice hotels around go stay somewhere else!

Staff

supply of drinking water in the room

I like the lobby of the hotel, very comfortable, the elevators work very good, some people were very nice. The door of the room was a little difficult to open, the faucet of the bathroom was loosed, besides this everything was ok

Great service

Can't sleep. Guest next door slamming doors and partying. Can't call the front desk because room phones don't work. Got dressed twice already and went down 8 flights. Desk lady does nothing. No managers at night. This hotel cares only about pilots staying here. No cameras in hallways either. Now I don't feel safe.

Pros to this hotel were how quiet the room was and the proximity to a venue we were attending a show at. Restaurant staff were great. Cons- room was dusty and rug hadn’t been vacuumed. No towels in bathroom upon check in. Multiple requests over our stay to have room serviced were ignored. Felt like we were bothering the staff when we asked for service. Not the best experience at a Hilton…