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9.2 / 10 Guest Rating

The House, An Autograph Collection All-Inclusive Resort - Adults Only

Paynes Bay, Paynes Bay, St. James, Paynes Bay, BB

The House, An Autograph Collection All-Inclusive Resort - Adults Only - main view

About the Property

Escape to paradise at The House by Elegant Hotels, an all-inclusive adult-only retreat nestled on the stunning shores of Paynes Bay.

Revitalizing Spa Experience
Indulge in rejuvenation at our luxurious spa, offering a variety of massages, body treatments, and facials that will leave you feeling refreshed and renewed.

Gourmet Dining & Refreshments
Savor delectable cuisine at The Hou, our beachfront restaurant with stunning pool views. Enjoy a complimentary breakfast daily and room service options for a taste of luxury in your own space.

Exclusive Amenities & Services
Stay fit in the 24-hour fitness center, unwind in the outdoor pool and hot tub, and enjoy concierge services that cater to your every need. With complimentary Wi-Fi and convenient airport shuttle options, your comfort is our priority.

Immerse yourself in the ultimate getaway—book your stay today at The House by Elegant Hotels!

Facilities & Amenities

Free breakfast
Full-service spa
Free beach cabanas
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Fitness facilities

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Guests under 18 years old are not permitted at this adults-only property. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.2
Exceptional47 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good food.

Categories

Cleanliness8.3
Service10.0
Location10.0
Room Quality9.3
Amenities9.8
Value for Money7.7
Food and Beverage9.3
Overall Experience9.3

Select topics to read reviews

V
Vincent
Verified booking
Standard Room
Stayed in May 24, 2025

"Exceptional"

10.0

My most memorable part of my stay at 'The House' is the employees. Every one of them , from bartenders to restaurant staff were so kind and helpful in every possible way. A few standouts were , Agnes and Pat ( kitchen ) and Kwesi who did so much to make the guests comfortable. The rooms were exceptionally clean and the beach was beautiful. We also loved the gourmet food. We're hoping to make it back here in the next couple years.

Helpful?
E
EarlGrey53STRATFORD-UPON-AVON, WARWICKSHIRE, ENGLAND
Verified booking
Couples
Standard Room
Stayed in May 20, 2025

"Beautiful Refurbishment, Fantastic Staff!"

10.0

We booked a Junior suite for a week in early May. We arrived at lunchtime and warmly greeted by Anthony who was ever present by Reception. The room was already available for us which was really appreciated after a long flight from the UK. It was on the ground floor a short distance from Reception and opened directly out on to the pool and views beyond out to sea. It had obviously benefitted from the recent refurb and had everything you might require….air conditioning, lovely king size bed, coffee machine, well stocked fridge, free wifi and USB charging points. The food was simply exceptional……the usual self-service champagne breakfast, three course lunch and dinner. Dietary restrictions could usually be accommodated. A free bar operated all day and offered premium spirits, beers and a huge range of cocktails cheerfully served up by Devere, Wade and Denis. The waiting staff were fantastic without exception. Special thanks to Sheena, Agnes, Rico, Andrew and Heather…and others I have missed! The hotel was not fully occupied so there was no problem finding sunbeds and the modest pool was rarely used by more than a handful of people at any given time. Full marks to Kwesly who was always circulating to make sure you had drinks and lollipops! There is a water taxi which regularly runs between the House and two other hotels in the group…Treasure Beach about five minutes one way to the north and Waves, 20 mins to the south. Reception can book you into the restaurants at either and the water taxi stops at all three without booking…just stand on the beach! The beach in front of the hotel is relatively narrow and the sand quite hard on the feet as others have said. More adventurous folk were borrowing the hotel goggles etc and found some good snorkeling just offshore. On our last day we were able to keep our room until our taxi came at 15.00 instead of the normal 12.00…this meant we were able to make full use of our last day. There were some minor downsides during the stay. A digger working on the adjoining building site was creating some noise and disruption but this will be short lived once the works are complete. Rooms close to the central reception and dining area could be quite noisy from 6.00 am as staff arrived for work and started pushing trolleys around. The room doors would benefit from more sound proofing or ideally an extra internal door to create a lobby area. We did get some mosquito bites in the room at night but the cleaning staff then sprayed twice daily which fixed the problem. Overall though these are minor issues which did nothing to affect a fabulous stay.

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O
O2727GGgillians
Verified booking
Couples
Standard Room
Stayed in May 19, 2025

"Best of wee RnR!"

10.0

We will be back! The service and people here- exceptional. From Wade and Deven at the bar (and everyone), Andy “Tupac” resident handyman and Jack of all trades, front desk staff, Richelle (amazing) Shalei at front, Anthony, Troy - Sheena and Alison, all the lovely servers, and - the egg lady Pat- who also does first aid (as needed) she is literally the sweetest human, literally everyone was amazing. I cannot say enough good things. We travel a lot, and WILL come back. So relaxing, so lovely and newly renovated! Walking distance from so many lovely spots- Sandy Cove, and the Cliff. We didn’t have time to try any of the included water activities but something fun to look forward to next time. When small things happen, you don’t need to ask or say a word, the staff are on it, and work to ensure you feel valued. Although the room was fabulous, rooms facing the ocean, food solid for an all inclusive, wine list solid for an all inclusive and great cocktails, the best part was the people. Hands down, the people. And of course the complimentary massage! Stacy/ amazing. Typically these massages that are comp’d at all inclusive are subpar, and they push add ons. The massage was so professional and relaxing. No added pressure to do anything more. But for sure, when I go back, we will spend more time in spa! Definitely recommend for a quiet relaxing pampered get away.

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J
Jeanette-417DORSET, ENGLAND
Verified booking
Couples
Standard Room
Stayed in May 16, 2025

"Amazing Hotel"

10.0

I can't rate this hotel highly enough. having been recently renovated it was amazing. The room was a great size with a clear view of the poolside and the sea. The layout of the hotel was easy to navigate although be mindful there are no lifts so if you have mobility issues pick a room on the ground floor. The place was clean and kept so. The food is plentiful and of very good quality, you won't go hungry. What really makes this hotel is the staff, they are so friendly and welcoming. Some to mention are Andrew in the restaurant along with Shontel, Sophie and Agnes, Wade in the bar and Kwesly who ensures you don't dehydrate by the pool brining drinks, lollies and cold towels. The small size of this hotel enables you to makes it feel like a large house so you quickly make friends with guests & staff which all adds to the experience. I highly recommend this hotel.

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NeilStaceyHORSHAM, HORSHAM DISTRICT, WEST SUSSEX, ENGLAND
Verified booking
Couples
Standard Room
Stayed in May 12, 2025

"Panda is still there!"

10.0

As the title suggests, this was not our first visit to this truly outstanding hotel! And yes Panda (the cat) is still there, following the refurbishment. We first visited The House in April 2024 and stayed for 2 weeks. Yes the room was a bit tired looking, but nevertheless, the room and the whole hotel was clean, the food was delicious, the cocktails were superb, but it was the staff that really made the stay special for us. So we had no hesitation in booking again, knowing that the hotel would be having a refurbishment before we next planned to visit. Note that this is now a Marriott branded hotel, and not an Elegant branded hotel. We stayed for 12 nights from end of April to beginning of May. We were welcomed at the airport, and fast-tracked through customs to a waiting taxi, and our arrival at the hotel was very warm and friendly. I had already been in contact with Jason prior to our arrival, and he was there to greet us, and we were then blown away by how many of the staff we saw last year, and who also remembered us! We had a ground floor ocean view room which leads straight out to the pool. The refurbished room is beautiful, and it very much met our expectations. My one and only niggle during my whole stay, there was no corner basket in the shower to put your shampoo and shower gel etc., but Jason assured us he was on to that! The food on the menu for lunch and dinner was even better than last year. Had a chat with the head chef, and it was evident that he was really passionate about his job, and that is reflected in the attention to detail of the presentation, and quality of the taste of what he and his team produced for us each day. On one occasion the dinner service was a bit slow, but hey if you're going to put lobster on the menu, nearly everyone is going to want to have it right! We also dined out on a couple of occasions, can definitely recommend Tides, and QP Bistro. In both restaurants we were extremely well looked after. Its a shame that the adjoining restaurant, Positano, was not available. Sadly last year's hurricane took care of that! But instead they will be building a new beach bar, and we look forward to seeing that in the future. Yes, we intend to return for a third time! When we stayed the sunbeds were plentiful, both on the decking area, by the pool, and on the beach. The complimentary non-motorised water sports are available on the beach, and the water taxi is running between Treasure Beach, The House and Waves. Recommend trying the other hotels at lunchtime, they are ok, but they are not as good as The House! Lastly, the real reason we love this hotel. All the friendly, attentive, hard working staff that make you feel so special. Have to name a few that we got to know last year, and who touched us again this year, Andrew (yes i have eaten a kebab since I got home and i did think of you, damn it!), Wade and Dennis make the best cocktails, just don't ask Dennis to sing! And Sophia catered for anything we wanted at breakfast, lunch and dinner. Jason, the manager was first class throughout. To have all of them embrace us as we got the taxi to the airport to get our flight back home was extra special. Jason has a fantastic team of people here, and we cant wait to see them all again. Thank you!

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U
U1625RUjenniferegbGB
Verified booking
Couples
Standard Room
Stayed in May 7, 2025

"Brilliant stay 🌴"

10.0

The minute we arrived at the house we was blown away by how stunning this hotel is , looking through the archway and seeing the sea is beautiful. Rooms have all been renovated and were brilliant , we chose an ocean view room which was worth the extra . From the management team to the omelette lady the workers truly make this place work . If you fancy being pampered this hotel is for you . A short walk up the road is Rihanna’s mansion and sandy lane hotel which is lovely for afternoon tea . On a negative note there is no restaurant ( positanos ) next to the house which holiday groups are advertising, beach is very small ( Mother Nature to blame I know ) The tamarind next door is being renovated but doesn’t impact your stay occasional noise . Even with these negative areas we had a super time infact our best holiday ever . Thankyou to all of you Jenny & Gary xx

Helpful?
9
933staceyk
Verified booking
Couples
Standard Room
Stayed in May 2, 2025

"Quick Summary of Our Stay"

8.0

I was a little worried about this resort because of the construction going on at some of the Marriott properties but it wasn't too bad at all. There are several beach chairs and umbrellas on the beach, and we didn't sit next to the construction. Regardless, it was minimal. Overall, the food was excellent, and the staff was outstanding. The only reason I gave it 4 out of 5 was because the beach, once in the water was rocky and the beach is very small and there's not much walking you can do. Also, the pool is small. There isn't a pool bar or hot tub so if you're looking for that, this isn't the place for you. Overall, the vibe was more romantic; there were mostly couples. You see the same people every day which is nice if you want to make friends. The water pressure was very weak but otherwise, the rooms are new, and our view was good. Everything at The House is included so there's no cost for anything except jet skiing. Tipping is weird you can either tip throughout your tip or just tip at the end but the only 'bill' you get is for dinner. I would definitely go there again and probably try another beach for a day.

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G
GlobalTravelerBostonusUS
Verified booking
Family
Standard Room
Stayed in Apr 27, 2025

"Mixed feelings about my stay"

6.0

This place still seems to be working out the kinks. It feels like a soft opening. The hotel is terrible at communicating to guests about all the amenities that are available. What I learned I’ve learned from other guests like the afternoon tea service that is available but you need to ask for it. The water activities are complimentary and available daily but you need to request it so they bring them over from the other property. When the sea is rough the water taxi does not run but the hotel does not tell you that. They were shooting new promotional photos and videos for the hotel during my stay so if you happened to be in the only restaurant, lobby, beach front, etc. guests were asked to move. None of this was communicated to guests ahead of time. The beach in front of the hotel is small and full of rocks so it’s extremely difficult to get in and out and you definitely need water shoes. There is not much of a beach so if you are looking for soft sand without rocks and coral, stay elsewhere. We also found the dinner service to be extremely slow and it sure why we had to sign the meal checks every time, for tips perhaps??. On the positive side, the food here is pretty good and completely surprised me as I was not expecting it from AI. The staff here is amazing especially Wade the bartender and Pat the omelette lady at breakfast. I cannot remember everyone’s names but every server and attendant I encountered was friendly and helpful. Rooms are nice and the bathroom is beautiful but can get stuffy due to the lack of AC. There is only a mini split in the bedroom. The beds are typically Marriott quality and comfortable. The morning and evening turndown service is great and the towels are replenished frequently. One big gripe I have is the false advertisement on the hotel website. There is no gym or other restaurants at this property so the website should say it’s still being built or take down the photos. The management team also needs to do a better job letting the guests know when there is limited access to amenities and facilities to set expectations. Despite some of the issues I encountered, I had a fantastic time in Barbados and would come back due to all the friendly people and feeling safe getting around. Even the reggae bus was an experience that everyone should try.

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7
708paulinenaeAE
Verified booking
Couples
Standard Room
Stayed in Apr 22, 2025

"Superb Refurbished 5 Star"

10.0

We stayed at The House 5 years ago and were looking forward to returning for the reopening to see what improvements had been made since Marriot carried out a refurbishment . We were blown away ! The new fresh decor and furnishings both outside and inside are a great improvement . The staff as lovely and friendly as ever and it was very special to see Andrew again , as always making The House an exceptional venue with First Class service . We weren’t sure about AL but executive chef Hans runs a super kitchen and very few dishes are repeated , despite our 2 week stay. If you’re looking for a 5 star adults only relaxing place to chill then go stay at The House , it’s fabulous !

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J
JulietgbGB
Verified booking
young couple
Standard Room
Stayed in Apr 7, 2025

"Exceptional"

10.0
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