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9.2 / 10 Guest Rating

The House, An Autograph Collection All-Inclusive Resort - Adults Only

Paynes Bay, Paynes Bay, St. James, Paynes Bay, BB

The House, An Autograph Collection All-Inclusive Resort - Adults Only - main view

About the Property

Escape to paradise at The House by Elegant Hotels, an all-inclusive adult-only retreat nestled on the stunning shores of Paynes Bay.

Revitalizing Spa Experience
Indulge in rejuvenation at our luxurious spa, offering a variety of massages, body treatments, and facials that will leave you feeling refreshed and renewed.

Gourmet Dining & Refreshments
Savor delectable cuisine at The Hou, our beachfront restaurant with stunning pool views. Enjoy a complimentary breakfast daily and room service options for a taste of luxury in your own space.

Exclusive Amenities & Services
Stay fit in the 24-hour fitness center, unwind in the outdoor pool and hot tub, and enjoy concierge services that cater to your every need. With complimentary Wi-Fi and convenient airport shuttle options, your comfort is our priority.

Immerse yourself in the ultimate getaway—book your stay today at The House by Elegant Hotels!

Facilities & Amenities

Free breakfast
Full-service spa
Free beach cabanas
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Fitness facilities

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Guests under 18 years old are not permitted at this adults-only property. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.2
Exceptional47 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good food.

Categories

Cleanliness8.3
Service10.0
Location10.0
Room Quality9.3
Amenities9.8
Value for Money7.7
Food and Beverage9.3
Overall Experience9.3

Select topics to read reviews

M
MiagbGB
Verified booking
young couple
Standard Room
Stayed in Mar 15, 2025

"Superb"

9.0
Helpful?
C
Culture54882343074gbGB
Verified booking
Couples
Standard Room
Stayed in Jul 2, 2024

"A perfect boutique hotel with a personal touch"

10.0

From the moment we arrived we knew we were going to have an amazing holiday. We absolutely loved everything about The House! The Staff are amazing and can’t do enough for you. Big shout out to Aggie, Wade, Andrew, Dennis, Kobia, Jada, and honestly ALL other staff that looked after us! You guys are the heart of this hotel! Rooms are huge, mini bar plentiful, plenty of sunbeds, lovely breakfasts (big shout out to Pat!!!) The lovely ambassadors sorted out any reservations we wanted to make at restaurants on the island, arranged taxis for us and came round every morning to see if we needed any help with anything at breakfast. We celebrated our 50th and 60th birthdays while there and it was the best holiday we could have had. Food was plentiful and very good with ala carte lunches most days… they will even make a picnic up for you if you go out in a car for the day! Thank you so much for making our holiday amazing to all staff at The House! I even cried on the way to the airport 🥲 The only slight worry is after the refurb you may price us out and we won’t be able to visit…that really would be a shame. Keep it real Marriot!

Helpful?
4
45kathcgbGB
Verified booking
Couples
Standard Room
Stayed in Jun 26, 2024

"Amazing staff are the jewel in the crown"

8.0

I am not going to comment on the structure, fabric and aesthetics of this hotel, as it is due to be refurbished soon and, hopefully, this will improve its tired appearance. I hope, however, that any improvements that are made, will not be to the detriment of this amazingly friendly,yet intimate hotel. The food at many all inclusive resorts leaves a lot to be desired, but the menus here are varied and of a very good standard. Only the occasional buffet and barbecue were a little . disappointing, with limited choice. There were a small number of premium spirits not included, but nevertheless,the standard of cocktails was excellent. Situated right on the beach, water sports are included,as is a water taxi to take you to sister hotels where all inclusive applies for facilities and dining. This is a small hotel with a big heart. Please don’t change too much, especially your staff who all went above and beyond to make our stay very special.

Helpful?
D
dhwanir9
Verified booking
Family
Standard Room
Stayed in Jun 26, 2024

"Terrible Experience - Disappointed and Frustrated"

2.0

I am incredibly disappointed with the management of chain ElegantHotels. We had a confirmed booking, but they changed our hotel last minute, offering us their sister property, The Coral, the house etc. This was extremely inconvenient and caused a lot of stress as we had planned everything around staying at The House. To make matters worse, communication was dreadful. They took ages to reply to our emails, leaving us in the dark and anxious about our accommodation. This level of service is unacceptable, especially given the reputation and cost of staying at such an establishment. I sincerely hope our stay improves, but this has left a very bad taste in our mouths. Avoid if you want a hassle-free vacation.

Helpful?
T
TraceyS560gbGB
Verified booking
Couples
Standard Room
Stayed in Jun 19, 2024

"Absolutely outstanding"

10.0

We stayed here last year and 10 days wasn’t long enough. So this year we visited end of May for 14 days. Leaving was still a wrench!! The staff here are among the best we have ever experienced. The hotel is a perfect small oasis with impeccable and fun loving staff - Andrew/ Wade - too many to give a shout out. The champagne breakfasts are great- the ladies doing the fresh omelettes and eggs deserve a shout out too. The beach staff were so attentive water / drinks / cold flannels and ice lollipops. Jason the manager sorted out a few issues for us in a quiet and ultimate fun way. Looking forward to being back next year

Helpful?
S
suzannemD4492GK
Verified booking
Couples
Standard Room
Stayed in Jun 19, 2024

"Homely and luxurious."

10.0

We stayed at The House for 10 days in March this year as a couple. This is one of the best holidays we’ve been on and it was absolutely the staff and the homely nature of this hotel that made it for us. The rooms in the hotel are due to be refurbished so we’re a little tired, but this did not affect our stay at all! Comfiest bed I’ve ever slept in! The breakfast was amazing every single day and the evening meals were well presented with good options. Most evenings were a la carte and we particularly enjoyed the fact the menu was displayed for each evening at the start of the day. We anticipated that we’d use the dine around programme with Elegant but ultimately the menus always looked so delicious at The House that we didn’t end up leaving, apart from the night when we enjoyed a lovely meal at Positanos next door. Cocktails were expertly prepared and ambassadors were always on hand by the pool and on the beach to bring drinks, ice lollies and cool towels as well as the occasionally pots of suncream! We noticed after a few days that ambassadors learnt what drinks we liked and had them ready for us before we asked, which was a wonderful touch. My partner doesn’t drink alcohol and they made some wonderful none alcoholic cocktails for him. One stand out experience of the resort was dressing for evening cocktails and canapés on the beachfront before a dinner in the open air of the in-house restaurant, which was particularly romantic. Absolute shout out to the wonderful chef/s both behind the scenes and in front of the barbecue. My partner eats meat and fish but I am vegetarian and there were always great options for me. There was usually only one veggie option on mains and starter each day but they were always delicious! The staff really make this place, they were attentive, on hand whenever you needed them and such a good laugh! The ambassadors, bar staff and extremely hard working manager always went a step above and beyond for guests, but most importantly they were approachable and friendly in a genuine way that made this hotel the most homely place we have ever stayed. It is not easy to get a balance of luxury and homely but The House impressively achieves this. We already can’t wait to come back again once the rooms are refurbished. It’s hard to single out staff as everyone was so wonderful but we wanted to do a big shout out to all the staff on the egg station at breakfast (especially to Pat who gave me directions, recommended pans to my partner and generally chatted about life each morning with us) and to Jason, the hardest working manager I’ve ever met. Can’t wait to go back!

Helpful?
N
Navigate60398220812
Verified booking
Couples
Standard Room
Stayed in Jun 15, 2024

"Exception hotel"

10.0

We have been visiting this wonderful island for over 30 years and can definitely say this the best and most welcoming hotel we have ever stayed at. The service and food exceptional. Big shout out to Wade who makes a real Dark & Stormy. Andrew, Agnes and Kobia all top people, along with many more. We'll be back next year after the refurb and hope the same people will be there, they make this hotel great. Keith & Linda H

Helpful?
K
KarenySteve
Verified booking
Couples
Standard Room
Stayed in May 18, 2024

"Just chilling…..wonderful!"

8.0

We spent 9 wonderful days at The House having been relocated there from Treasure Beach Hotel (due to refurbishment overrun) like several other guests we met. We were made to feel very welcome on arrival with a lovely rum punch! We enjoyed most of the food from the plentiful champagne breakfasts, lunches, and evening meals - favourites included the grilled BBQ lunch which included lobster, steak, shrimp etc, and the Taco Station lunch. There was live music at dinner on several evenings which was good however it did finish very early -perhaps it could be extended a little bit beyond dinner or at least have a little music playing in the background ? Drinks were plentiful with drinkable house wines and fabulous cocktails- however spirits such as gin and whisky were not premium brands so you do have to pay extra if you want something other than Gordons Gin or Grants Whisky. The whole ambiance is relaxed, friendly and chilled -the ambassadors (staff) are wonderful and most seem to enjoy working there -always happy to help or chat! Drinks, iced water, fresh fruit, ice lollies and even sun cream were delivered every day to your sunbed by one of the ambassadors! No problem getting a sunbed during our stay as the hotel now seems to have extra ones available if needed. Big thanks to Wade, Shane (no 1), Rico, Kobia, Kwesi, Andrew, Dennis, Sophia, Patricia, Handy Andy & all the others (far too many to name as they were all amazing). There is also a weekly Managers Cocktail party which provides an opportunity to meet and chat with the management team, and Jason (hotel manager) was also visible around the hotel during the day. Also have to mention the hotel cat, Panda, who is adorable and definitely the ‘Boss’ ! As other reviews have mentioned the rooms are very dated and long overdue a refurbishment -we had a one bedroom suite with plunge pool and while it was spacious and relatively comfortable, it definitely needs an upgrade, particularly the bathroom. We understand the refurbishment of the accommodation is due to start in July and this should make a big difference. Overall, we had a wonderful, relaxing holiday in this small and friendly hotel with its fabulous location overlooking the beautiful turquoise sea. Hopefully the renovations of the rooms will add a touch of luxury to the experience in the future but that the hotel will still retain its Bajan charm and the friendly and attentive service provided by its staff. Thanks to all at The House for a memorable holiday!

Helpful?
4
428roystonp
Verified booking
Couples
Standard Room
Stayed in Apr 28, 2024

"Holiday in barbados"

10.0

We had seen a few reviews about The House, we could agree with the place being tired, but could not find fault with the cleanliness of The House. We found the food excellent, we had different meals most days and nights and couldn't want anything better. The staff were excellent from service inside to outside, and wanted you to enjoy your stay. Whilst outside enjoying the sunshine, Shane was just brilliant bringing round suncream, water, fruit, ice lollies and obviously a lovely cocktail. We went on a cool running catamaran sunset cruise which we enjoyed(missed out on senset) but enjoyed snorkeling and the food on board was again excellent and the crew again got involved and wanted you to enjoy. Also decided to do a island tour(beautiful Barbados) Charles our minibus driver was really knowledgeable about the islands history and also about the island in general. Back to The House, speak to the staff and you will find you get more out of your break. Dennis, Wade, Andrew at the bar, shafeek, shocarra, Agnes, Shane service, Mariner boats snorkles etc. That's just to name a few they were all wanting to help. The only thing we were not really looking forward to our 8 hour plus flight back but even that wasn't too bad. Just a lovely break.

Helpful?
T
TgbGB
Verified booking
young couple
Standard Room
Stayed in Apr 1, 2024

"Enjoyable"

8.0

Food and staff are excellent

Beds too close together on beach

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