Holiday Inn Express Hotel & Suites Waterford by IHG

Clean

Clean

I live 10 hrs away My family live 3 minutes from hotel

Dirty bathroom floor

Our room was nice but the bed was very uncomfortable. We did not know that the hotel was being remodeled. The pool was closed. The normal breakfast was not being served due to the construction-it was just a “grab and go” breakfast. There was no lobby. It was very much not worth the price. I think we deserve a partial refund

The property will be nice once the remodel is done. I just don’t think you should charge full price when all the amenities are not available

The room was fine. It was one of there newly renovated rooms. There was no hair dryer in the room, which you normally would see. The breakfast was only minimal take and go due to renovation. No pool open. Wish we would have been informed ahead of time of renovation, so we could have stayed elsewhere with a pool. It should be a beautiful place when renovations are done.

The property is under construction. No pool, no breakfast, no gym Expedia website defaulted to dates I didn't want after I changed my dates. I changed dates looked at room, looked at another room, selected and booked, Expedia returned to default dates after me looking at second room. I ended up paying double for a room at a place under construction without amenities I paid for. I am about as opposite to happy customer as you can get. This experience makes me sick.

Under construction. Noisy as expected. Breakfast was awful. Asked where was safe To park as doing roof. We use handicap parking. Woman looks as us and says you park in the parking lot. I said I realize that but can we Safely use handicapped area. Yeah should be good. They also charged me incidentals of $168. I never had incidentals. Oh must be a mistake. Not Impressed. Only good thing was room very nice, clean. Wouldn’t stay again or recommended

Under renovation, no idea ... no pool , loud in the rooms can hear doors slam all night The frint counter person was very friendly. Hotel a mess without any warning

Staff was wonderful.

The hotel is under major construction. The breakfast was a grab and go because of this. They gave a good selection considering the circumstances. The pool and exercise room were closed because of the work being done. We were not aware of the construction until we arrived because we booked 3rd party. The desk clerk said that this information is on their website. Our room was nice, but the dust from construction was in the air in the hallways. The staff did a great job trying to keep everyone happy under this huge undertaking. I'm thinking that maybe they should have closed until the major construction was done.