Holiday Inn Express Destin E - Commons Mall Area by IHG

pleasant desk person

first my fridge was broken and all of my food was spoiled and there was zero compensation. Next I had personal items taken from my room that I notified the front desk and again nothing was done. Last there was a massive palmetto bug on my floor. Zero compensation I was told the message would be passed along but nothing was done to make up for the food I lost, the items that were taken, and the roach was in my room for two days under a cup because the lady forgot to get it.

Breakfast was actually really good. Room was super spacious and clean. Pool was warm and fun.

N/A

The overall location was absolutely perfect considering we did not have our own car to get around. There was a lot to either walk to or we could do a quick uber.

It took a day to get someone to come check out our sink drain in the hotel. We noticed issues with the water draining too slow when we got there and the first time, we mentioned it to the staff apparently the maintenance crew didn't get the message initially.

The location was great, and the price was amazing. The breakfast was good, but the breakfast area could have been a little cleaner and the food fresher, as it seems they used a lot of leftovers because the biscuits were harder by the day,