Meliá Koh Samui

I had a fantastic day at Meliá hotel, the food and drinks were delicious and the staff were fantastic! Lah who works behind the bar couldn't be any more kind polite or helpful, she made me feel very comfortable! Thanks lah

An absolutely beautiful hotel, the canal pool was the highlight of our stay. Never experienced anything like it before! We had a level connecting room meaning we had access to the level lounge, all the staff were so lovely. Specifically Kim, who reccomended many restaurants and activity's, booking them for us! Also made my little sister a bracelet which was adorable. Pink and fern were also very helpful remembering all our names! We were very happy about the compensation given due to the main pool being closed. 1,000 baht a day of, and 15% of drinks + happy hour almost all day!. The staff at the kids club were very friendly and kind to my little sister. Especially Ribbon. They helped me learn many Thai words!

I booked a Pool Level Room for a 10-night stay approximately one month in advance. At the time of booking, there was no mention of any renovation work taking place at the hotel. A week after booking, the hotel emailed me requesting the names of all guests and asking me to reconfirm the reservation. I promptly provided the information. Once again, there was no mention whatsoever of ongoing renovations or disruption to guest facilities. The first indication that anything might be wrong came while we were travelling from Koh Samui Airport to the hotel, when my daughter happened to read a recent TripAdvisor review mentioning renovation work around the pool area. Upon arrival, the experience did not improve. There was no welcome or assistance with luggage, reception was extremely busy, and we unloaded our own bags and waited to check in. During check-in I asked directly whether there was any renovation work taking place. The receptionist confirmed there was work being carried out near the pool but stated that it was only decking work and would not affect the pool itself. When I asked why we had not been informed in advance, he said we should have been notified but was unsure why we had not. No apology was offered. When I explained that this was unacceptable, I was asked to wait for a manager. The manager eventually informed me that the renovation project had overrun and that there was construction noise around the pool throughout the day, including electric saws and other building work. When I again asked why I had not been informed before travelling, his response was, “I think we did, maybe you missed it, but I believe you when you say you didn’t receive it.” This response was disappointing. Whether a notification had been sent should have been easy for the hotel to verify. More importantly, the issue was not whether I was being “believed”; it was that I had arrived for a 10-night holiday only to discover significant disruption that had never been communicated to me beforehand. Had I been informed in advance, I would have had the opportunity to cancel or book alternative accommodation at a reasonable price. Instead, I discovered the situation after arriving on the island, leaving me with limited options and forcing me to secure alternative accommodation at a substantially higher rate. When I explained this, the manager’s response was essentially, “What do you want me to do?” The only solution offered was credit in the Melia loyalty programme, which was of no practical value given that the holiday had already been disrupted and I needed somewhere else to stay immediately. In the end, I chose not to stay and booked accommodation elsewhere. The contrast in service was remarkable. Upon arrival at the alternative hotel, we were greeted at the car, assisted immediately, and made to feel welcome from the outset—the level of service I would normally expect from a five-star property in Thailand. The most disappointing aspect of this experience was not the renovation work itself. Hotels sometimes need to carry out maintenance and upgrades. The real issue was the complete failure to communicate the disruption in advance and the apparent lack of concern when the problem was raised. Future guests should be aware that if ongoing renovation work is likely to affect their stay, they may not necessarily be informed before arrival. Based on my experience, I would not choose to stay at this hotel again.

The initial check in threw up an issue, maybe not the fault of the hotel but still came up against a surly unhelpful receptionist who needs some customer service training in problem resolution The manager Siri however was the ultimate professional and behaved in a manner that we have always enjoyed on our trips to Thailand She was a delight ! She helped us sort out our issue but unfortunately we had to rebook with the hotel and wait for a refund from our agent. However, along with many guests this was the beginning of the worst experience in a hotel I have ever had through my many years of travel in Asia Major construction work was being undertaken at the hotel , not simple maintenance but axel grinding full on constitution and hammering etc from dusk until dawn Unable to hear each other speak around the pool with clouds of dust a burning smell and shards of metal found in the pool we complained along with multiple other guests. There were no signs to say this was happening , no notification at booking , on website or check in This was a 10 day booking for a relaxing end to our Thailand holiday … I will never return to a Melia and will ensure that everyone I know is aware that this brand cares about profit above the experience of it guests ! Back to the Amari or Hyatt for me ! Shame on you Melia what a poor experience I’m sure many more angry posts to follow from other guests as we are currently in a queue to complain along with numerous other guests Had we not had the issue at the beginning and had to rebook thus paying twice whilst awaiting a refund we would have packed up and left immediately ! Melia brand = poor service for me and everyone currently in Koh Samii

My wife and I had a marvellous afternoon with Chef Adam and his assistant Pony who took us through cooking 4 different courses. You also have the bonus of eating all of it as well. Adam was full of knowledge and fun to be with. Pony looked after us making sure we were comfortable and always at hand to take plenty of photos. I shall definitely be cooking the food when I get home. Thank you Adam and Pony for a fabulous afternoon.

The pool, the ambiance

None

המלון מושלם ברמה גבוהה על חוף הים עם בריכה מהממת. בריכה נוספת שעוקפת את כל המלון עם בר ומגלשות קטנות. הצוות מושלםםםםםםם נענה לכל בקשה, תמיד דאג

החדר קצת חשוך מעבר לזה הכל מושלם

I had a great class with Mui, who is highly knowledgeable in Yoga. :) Thank you!

Traumhafteste Hotel wo wir jemals waren.

Nichts