OUTRIGGER Kāʻanapali Beach Resort

Best location in Maui.

Nothing, perfect place to stay if you’re visiting Kaanapali.

Location to the beach

The ac was not working properly even after the came to fix. The room was humid.

Disappointing to say the least. Although all the blame can’t be put on Outrigger there lack of accountability is shameful. MAUI BREWING staff is ultimately to blame. To make a long story short a bartender by the name of Alfonzo I believe was hitting on a married women and neglecting all other customers. When my wife and I asked for service we’re told to wait; so we did. Just to find out that wait was so long the dinner menu was done and we could not order food. Which made us upset, obviously but what’s most unprofessional was Alfonzo and the women he was not married to continued to curse and make a scene leading to has being forced to goto the front desk where little was done. What followed just kept getting worse Maui Brewing company’s manager on duty, Eric Seamack, blindly defended this behavior. So I simply asked them to pull the cameras because there cameras actually have volume as well to defend my case but no Outrigger claimed they have no control of the Brewery and this actually happens quite often said the Outrigger staff. The Eric Seamack watched as my wife cried and did nothing as his staff continued to curse and the strangers wife said sorry and not to tell her HUSBAND THAT WAS ALSO STAYING THERE but he was asleep. Luckily all the viewing customs including a local bar owner said we were correct and in the right but that did not fix the actual problem. They tried to say we drank too much but that was our first drink and that was recorded and we just returned from ‘Road to Hāna’ so they were simply reaching to pass blame (cameras don’t lie). Not to incriminate the bar owner that owned a bar just a few doors down but just to prove how right we were brought us to his bar and we ate and drank together as he explained Maui Bar Staff gives all the people of Hawaii a bad name whilst comping our entire bill with him even so he didn’t have to make such a nice gesture. But as things seemed to be getting settled in the days to come I reached out to Outrigger 5 calls and one response later I found out Outrigger itself refunded us approximately $200 with nothing at all done from or to the Maui Brewing staff. All in all it was a terrible experience and I recommend nobody visit either places. As the destination is stunning the location is far from. If Outrigger can’t control there own property or even stand up for there guests with camera footage to back then shame on them and ALL CUSTOMERS SHOULD TALE THERE MONEY ELSEWHERE; some place that respects their guests. (Side note we were on the first leg of our honeymoon and this was the only bad experience of our entire trip luckily but also very very unfortunate) The Maui Brewery owner Marcus has shown to be just as neglectful as his staff as he was supposed to follow up with me but to no surprise to me he did not. STAY AWAY FROM Maui Brewing it is a stain on the beautiful island of Maui and should be avoided at all costs. People need to stand up in solidarity against these kind of bullying places. Please stand with me to close places such as Maui Brewing Company to stop them from a continual abuse of tourists. Do better Outrigger. Your guests deserve it.

Really great hotel, right on the beach and with easy access to the restaurants at the whalers village.

Everything

Nothing. Just couldnt stay long enough.

Lage zum Ort und Strand war gut sehr gutes Frühstück

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