Coconut Malorie Resort Ocean City, Ascend Collection Hotel

The location and spacious room. Great stay

It was really nice and the rooms are fully upgraded…

The hot tub wasn’t working at the time but it’s was still nice

The location, the room, the balcony, the entire bathroom & shower, the pool and hot tub

The elevators

The double patios

Not oceanfront

The view of the bay was incredible and the location of the hotel is unbeatable. The manager was very helpful and guided us towards a resolution to our room problem.

Construction was being done on the hotel so there was an overall mess in the hotel. Furniture was being moved to different floors. Carpets were being ripped up outside our room. All the floors were being worked on at once so it wasn't just one floor being affected, it was the whole building. We got moved to three different rooms within 10 days of our stay because the room were given was not what we initially reserved. All the amenities were shut down except the pool. There was no communication prior to check in that any of the construction was going on or that all the amenities besides the pool was closed. Although they were closed, they still had us pay an additional $12/night for resort fee.

THE NEWLY RENOVATED ROOM WAS VERY NICE AND THAT IS THE ONLY THING WE LIKED ABOUT THIS PROPERTY

PAYING PER DAY FOR PARKING!! ($15/DAY) PAYING PER DAY FOR HOUSEKEEPING!! AND WHY?? THEY DO NOT MAKE YOUR BED, STRAIGHTEN THE ROOM/BATHROOM OR REFILL. JUST A KNOCK ON THE DOOR. UNACCEPTABLE FOR THE AMOUNT THEY CHARGE AND THE NERVE TO ASK FOR TIPS...NO!!!!!! ($12/DAY) BEING CHARGED THE $100 SECURITY DEPOSIT, NOT JUST A HOLD ON THE ACCOUNT ...NOW I HAVE TO WAIT FOR A REFUND. THAT IS RIDICULOUS!!! WE HAVE ALREADY PAID OUR BILL IN FULL THEN YOU WANT TO NICKEL & DIME US AT CHECKIN LIKE WE HAVE ANY OTHER OPTIONS!!!!! I COULD'VE STAYED SOMEWHERE ELSE AND HAD BREAKFAST INCLUDED AND NO FEES!! WE ALWAYS STAY AT THE HAMPTON INN & SUITES AND NOW I KNOW WHY!! TV DID NOT WORK FOR HOURS AND NO ONE THERE TO FIX IT EXCEPT THE MANAGER THAT KNEW NOTHING ABOUT ELECTRONICS. WE SUGGESTED TAKING A CABLE BOX FROM ANOTHER ROOM. THAT DID NOT WORK BECAUSE THAT BOX WAS NOT "SETUP' EITHER SO 2 HOURS LATER SHE CAME WITH ONE THAT WORKED. CONSTRUCTION USING THE SAME ELEVATOR AS GUESTS. VERY NICE UPGRADES ON THE ROOM BUT I AM NOT SURE THAT WE WOULD RETURN.