Staybridge Suites South Springfield by IHG

cleanliness of the room was poor. Paying $200 a night I wanted a clean room

I guess it was the wrong day to check in with you basically doing a full overhaul of staff because your managers and others where not ready to use the system to check people in at a timeline fashion

As a female traveling solo, I felt very safe. I stayed 2 week nights, and the hotel was quiet. I know there were guests in the adjacent room, but I never heard them. The walls are solid. I liked that the heater fan ran continuously, not turning off and on in the night. The mattress was very comfortable. Everything was clean and smelled fresh. The vanity/sink is separate from the bathroom, which I like when traveling with family. Breakfast was good. Front desk was friendly. I expect to stay here again.

Very pleasant stay.

The noise level was outrageous. Other guests were so loud that sleep was impossible. Our room was directly next to the stairway and elevator with constant stomping and loud talk. The cleanliness was ok but less than expected, stains on carpets and furniture. The bold lock on the door was loose.

I had a few inconveniences once arriving. I called an hour in advance to let the front desk know what time I planned to arrive and if there were any rooms available (yes I had a reservation). They assured me that there were rooms for my reservation and I was free to check in at any time. However, once arriving at 2pm, I waited 20 minutes for them to tell me I would need to come back at 4pm. I understand the check in is at 4 but the misinformation I was given really set us back. The pool is also closed down. That was not mentioned on the website, nor during check-in. Which was a huge bummer because booking rooms and being able to swim is a HUGE contributing factor when deciding where to stay. However they did allow us to go across the street to a sister location and let us swim there. So wasn’t a total bust. The room was decent despite pubic hair being on the toilet when we walked in and the leaking and spitting of the water from the shower head. The inconveniences really put a damper on things but all in all, the staff was friendly and the breakfast was great! Would not book there again though.

Quiet property in a good location!

Housekeeping was terrible had A half of roll of tissue and garbage wasn’t emptied in bathroom was pubic hairs in the garbage just nasty came time to make the let out couch well let’s just say that’s another story

2 bedroom suite was great for my family or 6. Good breakfast.

Stay was great. Front desk let us check in early, room was very clean, staff were very friendly and accommodating. Pool area was very clean as well. We will stay here again if we are in the area.