Staybridge Suites South Springfield by IHG

Everyone was super helpful and nice. The rooms were comfortable and accommodating. The amenities were top notch. Very nice hotel!

Over all very pleasant stay! Highly recommend the two bedroom suite. Although it has two burner stovetop we really could not fix a meal there, it the full size refrigerator and freezer was nice. The beds were comfortable except the pull out in the living room was usual metal in the back sleeping. We take our own pillows so not sure. What I was most impressed with is they STILL will bring your the bedding to make up the pull out and additionally requested items to your room!! The pool is small and nice unless you have a family of 6 taking over. The pool room is super hot, but the water is rather cold. We did not use the basket ball court so I am not sure if the hotel had balls to play of not. It rained for several days so we also did not use the outside area.it was clean, the doors could have used a wipe down as well as the vent in the master bath, but not bad. The breakfast however has huge issues! Mostly the employees! First day was very clean and well stocked. However, they ran out of eggs and didn’t have any other option except French toast and waffles. The next day the area seemed to be over taken by employees. The cleaning crew came in about 4 or 5 ladies and overtook the area for drinks and their conversation and comments were not very professional. The third day was the worst. The man who was working was up at the desk talking about another job at $15/hr. The milk was empty the bred station had a few slices of things thrown in the bin haphazardly and food crumbs were everywhere! We had to wipe down our own table with napkins and water from the machine because it was so sticky. The last day was ok, but again many things were out like the cranberry and OJ we had to ask for them to be refilled along with the waffle mix machine (turned out the funnel was just clogged. The bacon one day was so overdone that it just crumbled into tiny pieces, great if we had gravy or eggs to throw them over. Overall, the breakfast employees need to be looked at for retraining. Also, if food and drink are allowed to be had by the employees maybe make them come before or after the hours for paying customers!

Staff was very friendly and helpful. Some lightbulbs were out in the room but very clean

We brought our dogs on our family vacation and this was the perfect hotel to have everyone at.

Good stay overall. The front desk associates were helpful and courteous. The room was clean and it was as described. The hotel could use some updates as you can tell it’s starting to get a little older but again, overall it was good.

Stay was good ,but instead of just charging the hold on my credit card they made 3 charges. Room was already paid for on expedia. Hotel charged my card $140 and $89.95 and the $ 50 dollar hold . I call them and they said it was a mistake, and don't know when I will get my money back. Stay was the 24th. They charged on the 27th and 28th. Still don't have my money.

The breakfast needs some improvement on better food

Bomb threat/fire alarm during breakfast. 2 more fire alarms that day. Barely able to gather our stuff to leave.

We stayed here for one night and were very pleased. Very friendly staff, clean comfortable, easy access and the breakfast spread was fantastic!! Fresh cut strawberries and raspberries along with other fruit and yogurt bar snd waffles, eggs, bacon …. Best breakfast buffet ever!!A

This hotel looks nice from outside but is a bit run down. The white chandelier in the main great room shows signs of age. There was one person working the breakfast buffet which didn’t have enough food if you woke up and went by 7:30-8. Not to mention when we arrived with small children, the room we reserved with beds for all was given up to someone.