InTown Suites Extended Stay Houston TX - Greenspoint

For the price you can’t beat it. The service is on point. I’ve been very comfortable, and safe at this location. The ease of changing, and adding extra days is nice. They understand travel workers. Laundry on site with debit card. I’ve had zero issues. I recommend this franchise when your traveling for work.

This is a terrible spot to book for a mini vacation. First off, I book two rooms. Then there’s a $25 extra fee you have to pay for each and plus $2.50 if u want WiFi for each room. Too much money they ask for and the place is not that great looking. Secondly, the lady at the front was completely rude. We went to go check in and she had the worst attitude ever. Third, when we went to check in she told me they canceled our reservations because they don’t do day or days reservations. They only do weeks. Now you’d think they call or something and let you know but no. We traveled all the way here forms. Different state to find out they canceled our reservation and didn’t even bother to call us. So we had to scatter to find a new hotel quickly. I DO NOT recommend this hotel to anyone. Bad service all together. Worst experience I’ve ever had with a hotel. If you want a good hotel with great excellent customer service, go to La Quinta Inn & Suites by Wyndham Houston Bush Intl Airpt E in Humble. The lady at the front desk was terrific and very very sweet.

Not so good. Noisy area, not extremely clean for my liking.

The hotel experience was horrible it was infested with roaches the manager was horribly rude the night assistant was okay the manager after having altercation with me walked in my room two days later using the saying that he didn't know he rented the room out he talked very disrespectful towards my friend about her RV being parked on the lot even though I had a room for 7 days the room next to me was filled with domestic violence he didn't hear any of that but he had a problem with my dog being in the car on the parking lot even though I paid for 7 days when you came to my room he had no reason to be there or any reason to walk in all my personal belongings with their he stated that he came in my room several times and forgot that he had rented it out even with my personal belongings in my room How Could You Forget and he had a paper listed with the empty rooms and I had already been there for 5 days Hotel pictures in lobby and online says rooms were updated they were not very old very very not clean

I had a very bad experience there because it was roaches and spiders everywhere in the quarters lack of service in hours the bed sheets were too small for the damn bed overall trash Hotel don't book!

The hotel is not as advertised it a no smoking hotel rooms stunk so bad we ended up not even using the room and only used it for parking for the family event in town for

Sucks a lot the place need some cleaning and some new people

Really nice place to stay and the whole staff is very friendly

I tried to check in but the attendant was unavailable until I was driving out of the driveway. Unfortunately I left because there was a gentleman seemingly casing me for strong arm robbery possibly. I thought to myself, if I go to my room he just may follow me there and rob me and no one would be available to help me at all. Just 911.

Upon my arrival, I noticed the office attendee taking an extended break along with numerous infractions and discrepancies. For starters, I wasn’t informed that fecal material, urine, and bile would be splattered on the walls of the room. You could literally see the brown and yellow streaks splattered along the walls of the room. After 10 years of working in the Juvenile Detention Field, I can honestly say that I’ve never seen this level of uncleanliness from a hotel nor a jail housing inmates until now. Secondly, after the initial shock wore off, I noticed a small rodent or a medium roach scamper past my feet. Now I’m alarmed and I began to leave the room while securing my things. Upon experiencing this,I notice that the room wasn’t even clean. The comforter, for example, smelled soiled and had numerous cigarette burns on it. Upon seeing this, I immediately secured my belongings and called the front desk for assistance.  After numerous unanswered calls via phone, I walked downstairs and rang the bell for assistance. It was then that I called the attendee and she said that all of the available single beds were dirty. This alarmed me because why would you intentionally give me a room that was soiled. As I began to inquire about a potential remedy for the situation, the representative stated that if I have to pay for the night even though they refuse to accommodate me.