InTown Suites Extended Stay Atlanta GA - Suwanee

Never stayed

I was charged and did not stay due to roaches and bedbugs I have pictures never even checked in went to look at room and the picture over bed was full of them

Nothing looked at room before checking in and reached and bed bugs in pictures over bed and all over the place I have pictures and they charged me after she said they would not

Room smelled like previous guest had smoked in it. There are signs on the property about 150 feet from the building. The fan in the shower made thw bathroom smell of old cigarette smoke. Property was clean. Internet was really slow.

Lauren the front desk clerk was heloful, and Lawrence tge maintenance guy was helpful and available when needed. The room was clean, I enjoyed the stay.

Amazing staff is what really makes this place amazing

My stay here was awful, The general manager Laurie Beecher was extremely rude had an attitude and unprofessional the entire duration of my stay! She told lies about every issue we had when I know hotel policy because I myself come from The Hospitality industry, I’ve been housekeeping supervisor 3 times in my 10 year run! Her deception was unbearable! The first room I was checked into had mole everywhere, the walls were dirty, floor was dirty, and the room was full of roach residue! The second room I was checked into was clean but we kept seeing roaches! So i immediately checked out CHECK YOUR RECEIPTS and pay attention to the rates you’re being charged because she will change them. I have 3 different receipts with 3 different prices mind you I booked through Hotels.com and everybody knows their prices are firm! I wish I had known about the Duluth location sooner!