Sheraton Grand at Wild Horse Pass

Great resort. It gives a nice chill vibe as soon as you enter the property. Staff is extremely friendly. Heated pools, two hot tubs onsite and a nice kiddie water slide. The food was bad. The breakfast burrito that I ordered was cold and raw and didn't even taste like Mexican food. 30$ breakfast buffet was nothing more than a standard hotel breakfast. The onsite river boating was disappointing.

Fabulous all inclusive resort

My wife & I stayed at The Sheraton Grand at Wild Horse Dec 12-13, 2024, for our anniversary. Kim at the front desk was incredibly nice and helpful, but I had issues with my reservation, so she called Jared to help. Jared is extremely friendly, funny, and very helpful! He made us laugh, feel very welcomed, and made our anniversary trip very memorable.  Jared went above & beyond to ensure we were happy throughout our stay.  Every interaction was warm and welcoming.  He helped with our check-in, coordinated our parking, helped with billing issues, and gave lots of great recommendations & access to the pool area while we waited for our room that be cleaned. His recommendation to go relax and get some drinks at Hanyo while our room was getting ready was perfect. Ashlinn, who helped us at Hanyo, was incredibly nice, knowlagabe & very friendly. She took care of us & made us laugh as we enjoyed the beautiful view from the deck. Once our room was ready, Kim got us our keys and helped us on our way. I couldn't remember everyone's names, so I called and spoke with Laura Z, who is also very friendly and went above & beyond to get everyone's names for this complement letter. We thoroughly enjoyed our stay and can't wait to return & spend more time at your lovely establishment that is staffed by incredible people! Thank you very much for all your help, Jared, Kim, Ashlinn & Laura Z! D'Artagnan Heath & Ching Lin

This is a large hotel that caters to conferences. It was very well kept. The rooms are nothing special but very clean. Families are welcome here so if you plan to have just an adult type vacation, you might see kids in the pool. The spa is fantastic. Great services and lovely staff. It has its own pool. So no kids. The property is basically in the burbs of Phoenix and the shopping around is typical suburban.

Great experience

Very nice property - great staff!!

It was perfect. Peaceful, clean rooms, wonderful staff

The $29.95 a day resort fee should be waived during low occupancy. I didn'tfind a value to match those fees. For the daily rate, the coffee service in the room should be better. The Starbucks packets were poorly constructed and leaked grinds into the coffee.

Bed was nice and soft

Sub-par property that calls itself a resort and charges a resort fee and then charges extra fees to use the resort amenities. Staff said "resort fee is a fee everyone pays but really doesn't include anything". Breakfast buffet in the restaurant was very basic, not at all like what normally is served in a higher-end Marriott/Sheraton/Westin type property. Breakfast was more like what you would expect at a limited service property -- not even close to what you would normally experience at full service resort. There are numerous other resorts nearby in Phoenix that have way better amenities and service.