Hyatt Vacation Club at Sunset Harbor, Key West

We really hated this stay. We booked through Hyatt and had absolutely no idea a room could be so tiny. We literally had to put our carry-on size luggage on the floor of the bathroom (bathroom was a good size) as there is absolutely no space. Even the coffee maker had to be moved into the bathroom, as it sits in front of the microwave, which you are unable to open otherwise. Closet floor space was a broom & a safe-so only enough storage for a backpack. There is a bed & two chairs, but chairs were disgusting (no doubt what those white stains were🤬). Then they have the audacity to ask you to strip the bed, wtf?? The room had a great view of the parking garage and instead of waking to the sound of waves, you wake to the large garbage trucks in the morning. I have absolutely no idea how this place has good reviews-it was absolutely horrible! (Also, be ready for fees, our $1000 stay ended up costing $1500, not due to food/bar, but excess fees charged!!)

Amazing location, beautiful and luxurious room close to everything.

We really enjoyed our time at sunset harbor. It was the perfect spot for us to recharge. The location is fabulous. The Timeshare Owners are the best, made new friends, and they really made the stay. The staff were helpful and responsive. We do look forward to coming back. Crucial advice to prospective guests, it’s a timeshare property expectations need to align with that, it won’t be a fine hotel or resort. My only criticism to the property is the rooms really need a deep clean and reinstate the mid-week refresh.

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Terrible customer service, beware pictures are false advertisement there is no ocean view!