Renaissance Fort Lauderdale West Hotel

Despite an unexpected situation( Brazil soccer team using the hotel complete with an entourage of many fans outside the property ) and the police closing roads nearby and the hotel car park, we received a very warm welcome from David( Duty Manager/customer service manager). David was kind, welcoming and assisted us get checked in and was aware of all our arrangements and requirements ( room away from elevator).. The room was quiet, clean and comfortable with a nice shower. Front desk staff were busy but welcoming and professional. Overall our one 2 day/1 night visit was great and we would visit again if we ever return to Fort Lauderdale for a short visit, we would use this hotel.

Great location great staff

Nothing

All the staff were magnificent from check in to check out everyone were just great keep up the great work

malo

nadie habla español

Staff was exceptional from check-in to check out the room was spacious, modern and clean and the location was ideal

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Despite a frustrating issue with the mobile key feature, the customer service at the Renaissance Fort Lauderdale West Hotel turned my experience around. My flight was delayed by three hours, and I had shared my mobile key with a friend so she could access our room before I arrived. Unfortunately, the mobile key did not work, leaving her unable to get into the room. What stood out to me was the exceptional service from the hotel staff. After a couple of hours, Jorge proactively reached out to me directly to verify my authorization and ensure my friend could access the room safely. When I finally arrived, he welcomed me warmly and sincerely apologized for the inconvenience. At checkout, Tanyka assisted me and had already noticed the issues with the mobile key. She also took the time to apologize and made sure my departure experience was smooth and pleasant. While I hope the mobile key system can be improved, I truly appreciated the professionalism, communication, and care shown by Jorge and Tanyka. Their excellent customer service made a stressful travel day much easier.

Friendly Staff

I don’t remember the agent who checked me in because I’m not good with names. But she was so hospitable and helpful. By far the best check in experience in a very long time. And I’m traveling every other month. I will be back. My only disappointment was the breakfast buffet. It’s the traditional complimentary breakfast that’s being served at most hotels. Either the exception of the omelette that we had to ask for. The advertisement is not what you are providing. My room was clean with a comfortable bed. I will be back again. Just not for the breakfast. The lobby was also beautiful.