Gran Plaza Hotel & Convention Center

Beautiful place, very professional employees.

☺️

Big property. Has a swimming Pool. Entrance to hotel was kind of tricky from the direction that we were coming from. It was our first time in that side of the city.

The hotel is a three star. The pool was not clean but there was not a lot of people so that is why it may be the case. Do not pay extra for the breakfast it is not worth it. Just eggs or chilaquiles. It is about ten minutes from the city.

Todo muy limpio, las instalaciones excelentes. El unico gran problema es que nos dijeron varias veces antes de reservar que tenían agua caliente en la alberca y al momento de ya instalarnos nos dijeron que no prenderian la caldera asi que el agua estaba helada lo cual nos causó una gran molestia porque preguntamos muchas veces antes de hacer el check in.

This place seems very nice online. To start when I arrived there were three employees at the door and nobody helped me with my bags. Once I stepped in the hotel another employed sprayed me and my baby with some type of sanitizer, (he got us very wet). The receptionist was ok, didn’t explain much but she was nice. The room could been cleaner. You can hear everything the people in the next room are doing(using the bathroom, taking a shower, talking... Next morning for breakfast I order pancakes, they were raw in the middle so the waiter(who was very nice) took them back to the kitchen, after 15-20 minutes got a new order of pancakes with apologies from the chef and a glass of chocolate milk for free for my baby. I started eating the new order of pancakes and they were raw again.... Another guy wearing a blue coat(I’m thinking he was a supervisor ) came to the table, I explained the issue he just looked at me and without saying anything walked away so I told the other waiter I wanted my check(they charged me for my OJ) and told him I didn’t want anything else. I paid and went back to my room to find out I didn’t have electricity. I proceeded to check out and told the receptionist about the electrical and restaurant issue and she just stared at me and said what do you want me to do about it.... I said forget I mentioned it and left the hotel.. Horrible experience

Excellent Hotel and amazing customer service!!

Booked 4 rooms for a fun and relaxing family vacation but found live cockroaches and loud music that didn't allows to sleep. Loud music didn't stop until 3 AM. Dirty and outdated bathrooms and lousy customer service when I brought up these issues to acting hotel manager which turned upside down my family vacation. See pics.

Room was smelly and lack of cleanliness Towels very stiff, room was not cleaned when we returned la

Great place , affordable clean and within tourist destinations