Heritage House Resort & Spa

Spectacular views

Amazing cliff side views

Nothing really it’s just very steep but that was expected

Location, the breakfast

The 75 dollar pet fee is too high

Direct Booking: When I was looking for a getaway, Mendocino came to mind and I came across Heritage House Resort & Spa's website. They had a special promo code and I'm glad I booked directly because they had more recent photos that reflected their beautifully renovated rooms and property. Had I booked through a different site, I might've been turned away by the negative reviews and dated photos. Trip & Room: I booked this as a mental health & wellness trip to escape the city. I was overwhelmed with life and family and this was the perfect trip that helped me relax and recover! Shout out to DUCK at the front desk for his exceptional customer service. He was so helpful, friendly and very knowledgeable about the property and area. I was in one of the Carousel ocean view rooms with a tub and I LOVED it so much, I ended up extending my trip to 1 week! Even then, it didn't feel long enough! BTW you can borrow binoculars from the front desk for bird watching! :) Location & Things to Do: Property location was beautiful, situated next to the ocean. From here, it was a short drive to Mendocino and Fort Bragg. I visited the Botanical Garden, a grocery store inside of a former Church, ate fresh seafood, charming little shops and local farmers markets. I still think of this place fondly from time to time! I would definitely bring my family and dog Coco back here and look for Duck again! Next time I would bring my yoga mat to do some yoga on the balcony or grassy property. This is the perfect place for a pet-friendly family vacation, girls' getaway trip, mental health & wellness trip or to celebrate any special occasion!

The beds were sooo comfortable and the fireplace worked great to heat the room. Strong water pressure for the bathroom and incredible views. Ample parking.

I was not the biggest fan of the continental breakfast buffet. I think they could focus on fewer dishes done well. The eggs dried out and the potatoes were very undercooked. I stuck to the fruit which was standard.

There is no lovier location on the Mendocino Coast than the Heritage House, which is why we have regularly returned for 43 years. On this latest visit, we were delighted to find that our room had an unobstructed view of the Pacific, and the furniture had been very nicely updated. Strolling the gardens has always been a special joy and was no less beautiful this time. However, that’s where the good news stopped. The weather was quite cool when we arrived in our room and we called reception for advice about turning on the heat. We were told that the fireplace operated from the wall thermostat, but no luck. After the third call, a maintenance worker came the next morning. He told us the heating system wasn’t working, the fireplace was missing logs, and a small group of blue gas apertures were all the heat available. On the second night of our planned four night Christmas week visit, the winds howled, rains pounded the windows, and the power went out. As the land lines were down, we were grateful to find the cell service had improved considerably, and called reception. They confirmed the power outage but offered no further information. The outage continued for our remaining two nights until we departed for home on Christmas morning. Fortunately, our favorite McCallum House and Ledford House restaurants were open for dinner, as was the local’s favorite, Patterson’s Pub! Without power, there were no lights on the dark and winding road to and from our room. A small, barely functioning solar deck light was all that guided us up the darkened stairs. The hot water was first lukewarm then cold; so, no bathing or showers. Receiving no further information or outreach from the staff, checking the PGE outage site was our only option. We had to go to the front desk for two small battery powered lanterns, as none were offered. Whenever we checked with the front desk, we were treated brusquely and without any acknowledgment of our situation. They were likely frustrated, but no more than their guests. We understood that the power outage was not something the staff could control. However, the lack of communication, much less compassion, was far below our expectations and prior experiences over nearly half a century. Upon checking out, the staff person said we would be contacted about refunding at least one night. There has been no further outreach from staff, which is why this review is the only way I can express my sadness and disappointment at one of our longtime favorite places.

The service from the staff at check-in was outstanding. Our room was excellent along with the beautiful property, which we enjoyed very much!. We had an excellent dinner and breakfast at the property. We also brought our Alaskan Malamute and felt very welcome and comfortable having him with us. Thank you!