Grand Hotel des Bains Kempinski

The property is beautiful. The spa facilities and restaurants are all exceptional. Our room was very comfortable, quite spacious, clean, well-cared for and had fantastic views. The location is great as the gondola is just a short walk away. Most importantly, the service is impeccable. From the breakfast servers to the other restaurants, the ski shop, the valets and everywhere else, everyone we interacted with was very friendly, personable and attentive, not a single exception. We had a wonderful time and enjoyed every moment. Many thanks to everyone at the hotel for making it so.

Excellent location, very close to the ski lift. The breakfast was the best that I have seen in 5* hotels. The staff very polite and friendly.

The cleaning was far from expected from this type of hotel. In the bathrobe I found a pair of lady underwear that belonged probably to another guest - it was absolutely gross. The hotel sent flowers to the room to make up for this incovenience. In another day, the cleaning lady added a new face cream next to mine in the bathroom - guess what? That didnt belonged to me either. The double bed was composed by two single-bed matresses. Needles to say that in order to sleep hugged, we had to go either on my side of the bed, either on his side of the bed - it was impossible to stay in the middle due to the discomfort of the edges of the small mattresses. Needless to say that the hotel is very old : this is beautiful, and it makes part of the story and history; but this doesnt mean that inside you dont make any adjustments to improve it. Smelled old, looked old, felt old. And not in the royal way. Overall, it was a nice experience, but when you book a hotel with such history and prestige, you cannot have these kind of errors. And if still happens, they definitely should have absolute care of those guests, in order to isolate the incidents and to keep out of bad reviews. Kempinski St. Moritz did not worth the hype or the money for these 4* conditions.

fantastic hotel, everything about it is 10/10. Piano playing at breakfast, great food, amazing service.