Grand Hotel des Bains Kempinski

Great stay in an iconic place. The staff are very friendly and helpful, truly going the extra mile.

Pure elegance! You will feel like a king & queen while staying at this hotel. Rooms are sunny & very spacious with Mountain views. Close proximity to the lake where you can hike or walk around. We ate @ hotel restaurant for both dinner & breakfast….food was delicious!

I am amazed with warm welcome and very much cooperation got from staff quick service best location Allocation of room was done in no time early check in allowed Best chauffeur to drop at train station cities best location Hotel offered us more water bottles too

Great staff

Without any shadow of doubt this has to be the WORST "5*" hotel i have ever been too. In this list we can include The Adlon in Berlin, The Shard in London, Tokyo Hotel Station, The Bristol in Paris, Raffles in Singapore, Shangri-La in Kowloon to name just a few. The driver sent to meet us in the station had no identification so we spent 20 minutes wandering around looking for him: good start ! It was proudly announced wee had an upgrade on arrival, our "upgraded" room had a view to the back of the hotel, incidentally a building site as renovations were ongoing and a nice line of 4 individual portable toilets.... God knows what the non up graded room was like, maybe that was why there were so many portable toilets available !!!! Breakfast was nice but the service was wooden as with most of the other staff, wooden, no character whatsoever apart from the concierge. Really this place is not worth the money at all, far better places to go in St. Moritz at similar prices, avoid.

Amazing place and service! Love you guys!

This hotel is huge, out of town (30 mins approx walk) so you are reliant on taxis or the hotel shuttle service which finishes dropping into town at 17:30, not very convenient if you’re going out for dinner. Staff all very friendly, a glass of fizz upon check in was appreciated. We were “upgraded” to a newly refurbished room at the back of the hotel with a poor view (see photo) room was quite small and so was the bathroom, but nicely done. Bed was hard and with no topper was uncomfortable. For over £550 GBP/night I expected better. Breakfast was included & was plentiful with lots of choice. Coffee each morning was lukewarm! We spent one afternoon at the indoor and outdoor pools both of which we had to ourselves and were lovely. The hotel seemed extremely quiet apart from when we went to the bar for nighttime drinks where there were very noisy children. Maybe it’s just me but I think children should not be allowed in the bar after 8 pm? Our first trip to St Moritz and prob our last. We didn’t like the concrete town centre, not sure what all the hype is about! Hotel is good but expensive.

could be better for a brand like this and charges