Grand Hotel des Bains Kempinski

We would like to give big compliment to FB team at Lobby Bar especially Daniel. He has 5* service mind, we wouldn’t need to repeat what water we would like to order on our second lunch but once we seated, he came with the water we’ve ordered first time which means he recognised the details so well. He truly the star! Alen is also very very attentive and take so well care of us during our stay! They are a good team! Breakfast team is the best, Maria, Angelina, Chef, Alessandro if I remember the name right, he came from Greece and the rest of the team did great! Sushi Chef is really doing great job and all the cheats! The food is really really amazing!

I stayed here a few nights this summer while part of a college alumni group. A glamorous hotel with many elegant amenities for a luxury stay. It is in the Spa area of St. Moritz.. Locally called “Bad” , (IE. Baden Baden in Germany). It is a short (10 minutes) bus ride to the middle of St. Moritz. The food (breakfast and dinner buffets) at the hotel were plentiful and tasty. I wish I had more time to experience all the hotel has to offer, but I guess that leaves something to do on a return trip.

I am going to start with the negatives as there were very few: -they screwed up the pick up at the train station. I was waiting in the wrong place but I think it was also that they had another pick up so when they couldn't find me, they left (which in my opinion is a no-no for a 4 star hotel). When I phoned the hotel, they did have someone pick me up immediately -restaurant staff were unfortunately not very attentive. We had piles of plates piling up and I think there was only 3 tables in the entire restaurant. Managers have to be better in actually managing rather than just standing around looking good in their suits. Now to the positives: -even though we got to a rough start, our check was magnificent. I forgot the name of the person who checked us in but she was very pleasant and thorough in explaining all of the facilities of the hotel. She even walked us up to our room and showed us the features of the hotel. -concierge was very helpful in recommending restaurants pre trip and during trip. They have a courtesy car and they tried their best to accommodate any of our needs to go to the restaurant/train station. -we were upgrade to a deluxe double with a mountain view and a balcony. Room was great and they had bottled water for us each. -we did not use the gym or spa but seemed to be nice facilities -staff were very friendly and helpful -quality of bath products was high. Location is a bit away from city centre but magnificently elegant hotel. It was off season but I can imagine during high season, this hotel is hopping with activity, especially at the bar. They also have a 1 star Michelin restaurant on site along with another restaurant that is Michelin recommended. Had a lovely stay here and would definitely come back to this hotel.

Property and rooms are beautiful. Very expensive.

The service of the staff is second to none. It is comparable to the St. Regis.

breakfast was very good

dinner in the main dining room was terrible

Amazing service the way it should be. Breakfast is extraordinary. Biking and hiking from site are amazing

Can’t say enough wonderful things about our time at the hotel! The service was outstanding! Breakfast was delicious with excellent options. The room was impeccable. Everything was high class and five star. Loved the entire experience.