Comfort Suites Benton Harbor - St. Joseph

Quiet, comfortable, clean.

First thing when you walk in you are hit with a smell that will continue all the way to your room. Room was semi clean, makeup on the toilet back, that wiped off with a little effort. The dead bolt wouldn't lock unless I lifted up on the door very hard. Paint and wall paper coming off, black out curtain looked like a lion got ahold of it. Turn the TV on and its automatically on an extremely loud static channel. Oh and the shower!! Absolutley horrible, the water trickled out of the shower head, there was more pressure in the sink!! Honestly dont even think it was worth the price paid. Wish i would've opted for a different place.

Breakfast was great! The doors in our room were very dirty and the 3rd floor window was left open with no screen.

There is no pool or hot tub. The room was dirty. Our toilet seat kept falling off the toilet.

Need to update their's TV and bedding

Nice for the price

I liked that this hotel is close to quite a few restaurants and stores. The staff was very friendly and accommodating. I took two stars off because their pool is down and from other reviews has been down since sometime last year (I was hoping this would have been resolved, but whatever the issue is with the pool, it has had it down for at least a year). We also ended up having to switch rooms because the mattress in our first room was stained so badly and whatever had been spilled on it had bled through to the mattress pad (which was cheap and thin btw). But, even in the new room there were stains on the mattress, cover, and towels. I think anything that is visibly stained and does not come clean with washing or scrubbing it, should be replaced. I will add the place did look and smell clean. The hallway leading to our room smelled quite lovely. But the stains on everything soiled this hotel for me and I would not stay here again.

The room was dirty, the smoke alarm was missing and door wouldn’t lock and the water didn’t drain out of the tub. Then I explained everything to the front desk and all they offered was 20% off my next stay. That was a joke. Never again do I want to stay there.

Was not happy to find the pool was not available

I've stayed at this location several times over the years. I chose it this trip due to the price. I noticed that it was under new management. Cons - the parking lot wasnt plowed upon my arrival around 4p. The furniture's wood surfacing need repair. TV is smaller than on my previous stays. Bathroom toiletries are cheap. Only 1 set of towels for 2 guests. Pros- shower water pressure was good. Bed comfortable. Staff pleasant. Love the multiple electrical outlets. Floor/carpet was clean. There was an extra blanket. I travel and stay at lots of diifferent hotels. I only needed a night to sleep. The cost was the selling point this time and it was clean. I'm familiar with the area and will likely choose a different option on my next trip there.