Comfort Suites Benton Harbor - St. Joseph

The hotel was generally clean, but much of the hotel was not in working order. There was a slight smell of mildew in the air. The guests at the hotel were very loud all night. The rooms were old and in need of a refresh. The beds were clean but there was no extra bedding for the pullout bed. There were no shower curtains in the bathroom and the doors didn’t shut properly. Frankly it was over-priced for the quality of the place.

Nice, spacious room. Exactly as we requested. Worked well for our needs.

During my stay at this location, upon entering the room it was filthy. The inside of the microwave had food splattered inside so I just chose to ignore it and not use it. The sofa bed was filthy, had no sheets on them and a disgustingly filthy airpod case stuck between the bed. I had to repeatedly ask for towels, no one had come to clean my room since I checked in, besides one time (because they were suppose to be retrieving the crack pipe underneath the couch that my 4 year old daughter grabbed). I told the front desk about the situation, they said “so sorry, I’ll have housekeeping come and get that”, which they did not. It was very unsettling, it felt as if the room hadn’t been cleaned besides the beds being made. The room itself smelled of nothing but SMOKE. Which I found confusing because the room I selected was a SMOKE FREE room. Towels, we had been given had been stained, which led to us having to ask for more. The service at this hotel was NOT good! This use to be one of my FAVORITE hotels to stay at but not anymore.

A little disappointed the pool was closed as being renovated as thst is why we chose the hotel. It is close to a lot as well and only 14 minutes from St. Joseph where we wanted to go to the beach. Would have given a higher rating if pool was open. The site should have had something sting pool was closed or offer like a 10% discount or something.

Muy susio

It was a little crappy, was under construction the pool was closed the paint was falling off the wall in the room the bath tub was dirty and didn't have towels or extra blankets for my oldest child who slept on the pull out bed. They finally got us what we needed the next day.

Pool is out of order "indefinitely." Breakfast was standard. Waffle maker and mediocre hot & cold items. Hotel is a little run-down but clean.

Pool is permanently closed. Furniture was disheveled, phone unplugged, tv unplugged. Surfaces are clearly damaged and unclean. Smoke detector missing, bare wires hanging from the ceiling.

Gross dirty pull out sleeper couch full of food crumbs and stains. Surfaces weren’t cleaned

Where do I start? Upon check in the young man tried to give us a one king bed room even though I booked a 2 queen bed for all 3 of us. Smells of marijuana. The pool was closed until further noticed. Room key had to be reset everyday or it wouldn’t work. Only one ice machine for whole hotel and it barely worked. Never got clean towels unless I asked. Housekeeping never cleaned my room the 4 days I was there. Had to ask for a shower curtain so we could shower. Room itself was not clean, the telephone was filthy, furniture seriously outdated. Just over all. It a good experience and I won’t go there again.