Four Points by Sheraton Jacksonville Beachfront

I have been going to this place for years and got excellent rooms with nice views, clean pool, good service and had fun with the pool. I am coming back today and happy.

Our first time here after driving from Buckhead, Georgia, and needed a place to stay due to dinner plans and a local concert that we were planning to see. On the beach, nice room, 515, ocean view, plenty of space and room, comfy bed, and a small patio to sit and look out to the Atlantic Ocean. There was a very small eatery in the lobby with tables and service. Free Coffee station in the lobby and plenty of free parking. Only negative item was the elevator was really slow. Good stay, nice walkway along the beach or bike your way from end to end. Plenty of restaurants in the area. City Hall and gift shops right down the concrete broadwalk.

Highly disappointed. On June 8th my boyfriend and I checked out of this hotel after staying for a couple of days. The day we left I accidentally left my gold necklace sitting on the bathroom counter and I know I left it there because not only did my boyfriend remind me to put it on and that it was in the bathroom before we left, but I made a mental note that I was going to put it on after I got done packing. Being that we were in a slight rush to leave, we both left forgetting about the necklace. The next day, after traveling to Minnesota I realized I left it and immediately started freaking out trying to call the hotel to figure out if the house cleaners had turned it in. They told me they could not help me till the next day so in the morning I called again. They told me they would call me back after asking the housekeeping manager, and once they did, they claimed nothing was turned in. It was a full 24 hours later and nothing was turned in. I asked him to please leave my name and number and told him to pass along that I would be giving a $400 finders reward in hope of getting my VERY sentimental necklace back. He seemed pretty annoyed with the entire conversation. I have waited and waited hoping they would call me to tell me they “found” my necklace, and unfortunately I never got a call back. I hate to make accusations, but both my boyfriend and I know for 100% certainty that I left that necklace on the bathroom counter. So, if you’re looking for an extremely dishonest hotel and hoping to have things stolen from you, four points is your spot. Good luck to anyone that loses something of higher value.

loved the spa tub, bed very comfortable

fee breakfast for the price of the room

It was a great experience

Nothing

Location and friendly staff

Location is amazing - beachfront, central view from every angle!

I wish they offered continent breakfast.