Glasgow Westerwood Hotel, Spa & Golf Resort

Lots of parking and EV charging points. Accessible room good, fridge, iron and hair dryer in room. Breakfast standard self service fare as to be expected, but was tasty and had a good selection on offer. Very helpful staff when checking in and on the reception desk. Didn't use the bar or spa facilities so cannot comment on them.

Nothing really. However being an accessible room should really have at least 1 240v socket near the bed as many people with accessibilty needs also use medical equipment (note reception did supply a 240v extension when asked). Tiolet should also be a high seat type.

Lovely hotel with very friendly staff special mention to Elena for the first class spa treatment.

Modern and well laid out Friendly staff Excellent breakfast

We had asked for an early check in, this was indicated in our reply to the query that this was possible and we could access our room from 12 noon. On arrival at the hotel they said that this wasn’t possible, the room wasn’t really and an early check in isn’t guaranteed. This could have been communicated clearly in the email reply. The check in staff were great and took our luggage so we could continue with our days plans.

The staff were immensely friendly and approachable. I could not fault them for the service they provide. Also the gym is very well equipped.

I paid almost £2.5k for 5 rooms over a 3 night stay. Each room had a large double bed and one double sofa bed. The mattresses were uncomfortable and actually gave two of my family members a back ache. The rooms and hotel were clean and well kept but extremely dated. My bathroom had a shower and a bath tub. However the shower had a broken handle and the silicone was black in some spots. The hotel gives a feeling of being top of the range 20 years ago and is in urgent need of a refresh. You can tell the owners have not invested much into upkeep. I have to stress the staff from reception to room cleaning to management were amazing.

The pool steam room and sauna was good the room was nice with plenty space.

We went for dinner we got burger and chips which cost £22.95 each. When they were served we noticed the food was cold. The manager was informed he offers something else my partner got a fresh burger I declined. We’ve been before and had similar issues with the food so I decided enough was enough. The manager didn’t offer me a refund which was also disappointing the burgers and chips with two ice creams a pink gin and pint of lager came to £73 for a bar meal. I won’t be back to westerwood or any other Q hotel in the future very disappointed customer.