Glasgow Westerwood Hotel, Spa & Golf Resort

Nothing , From start to finish, this stay was an absolute disgrace defined by a hostile management ultimatum, filthy and neglected room conditions, and a total failure of basic hospitality standards.

An absolute disgrace from start to finish—avoid this hotel!As a professional hotelier, I am completely appalled by the shocking lack of service, sub-standard hygiene, and toxic management culture at this property.Our nightmare started at check-in. Despite giving a 90-minute heads-up that we were waiting, our room wasn't ready at the promised 15:00 time. We were left ignored in the lobby for over 30 minutes while later arrivals were processed. When I politely asked for an update and a late check-out to compensate, the Duty Manager aggressively issued an ultimatum: "Do you want to check in or not?" To threaten an exhausted family with young children is completely unforgivable. When we were finally allowed in (after waiting an extra 10 minutes in the corridor for housekeeping), the room was a filthy health hazard. It smelled like a public toilet, had mouldy windows, cobwebs, rusted appliances, broken furniture, holes in the towels, and drink stains on the walls. The facilities are equally neglected; the pool area was dangerously slippery and unclean with zero staff supervision. To top it off, breakfast at 09:00 was an embarrassment. The staff were cold and hostile, refused to let us sit at empty window tables, and the buffet was completely depleted. When I asked for food, I was told "what's there is there," and staff only replenished it after I challenged them. This place is an absolute failure of leadership, basic hospitality, and hygiene. Do not waste your money here.

I received vouchers for a spa day so decided to book an overnight stay to treat my mum for her birthday. The spa day was excellent, the hotel stay was very poor. I did write to the hotel regarding the issues we had nearly 2 weeks ago now (they were plentiful!) but so far nobody has had the good grace to contact me! Very expensive and definitely not worth the money.

Staff, room

Breakfast food.

Very good

The staff and the golf course

Spa facilities were amazing. Staff all very friendly. Restaurant meal was delicious and breakfast was outstanding, lots of choice. Rooms spotlessly clean. Very comfy bed.

Nothing at all.

Loved the place, and how quiet the place was. Wished I'd have stayed longer as the experience was really great.

Lovely staff, clean and comfortable

Nothing

Lovely facilities, friendly staff and great location

Bathroom was needing a bit tlc and sparse

Had a lovely time away with my friend. Spa day tomorrow. Our stay was all the better by being served at the bar by Archie, pleasant, professional and nothing was a bother to him. A delight and asset to the hotel. The reception staff on arrival were welcoming and helpful also.