Hillcrest Lodge

The host called us to cancel the booking 2 hours before we were due to check in, telling us it had been double booked in error. We had booked it around 6 weeks prior so there was a lot of opportunity for them to contact us. This left us on the day with no where to stay - we had to check in to a local hotel last moment. We are still awaiting a refund and resolution from booking.com

apartment is spacious for a large family

space

Owner cancelled my longstanding booking so they could accept another booking. Leaving us having to vastly over lpay for alternative accommodation. Not acceptable. Pointless booking if you can't have confidence that they will go out your booking. They decided to allow previous guests to extend as it was worth more money to them. Expedia shouldn't allow this!

It was fine. Rooms were clean. We came for work, it was okay in terms of having somewhere to rest our heads, location was okay for what was needed.

Getting the required codes for the lockbox wasn't quick or easy, had to chase for the information, make multiple calls to understand the information once it was given. When the info came through, it was scrambled and hard to decipher, some of it wrong, information was given twice but was different/conflicting. Multiple rooms with multiple codes, which wasn't clear on the listing. We thought it would be a normal property, like a house but it was like shared HMO/student housing type thing. No communal living area / living room as suggested on the listing.

It was handy. Parking was good and the area was quiet. Staff sorted heating problem afyer first night

Its a bit shabby abd coukd do with a bit of maintenance. Notvhaving heating furst night was hard for my elderly parent.

Lots of space to spread out. Quite a central place for our needs.

Parking was an issue if you were late back, had one day with no electricity. Unfortunately, the electric tripped when the owner was out of town.

Cleaning was ok but very low and poor quality beds and bed sheets were wormed

The wrong code was sent to us for the key . Bed sheets were wormed. Extremely cheap beds and broken mattresses.

Lots of bedrooms

The downstairs bedroom was nice and so was the kitchen.

The limescale on the shower makes it very uncomfortable, the mattresses have seen better days and we couldn't get any of the TVs to work and the window in the kitchen is broken.

this property was booked for some of our workforce. they have informed me that the property overall is very good but it only has two saucepans and only one knife. this was disappointing and it is a matter that should be addresses prior to other guests staying.

standard of cutlery and cooking equipment.