Canto del Sol Puerto Vallarta All Inclusive

Great place, wonderful staff and food is top notch.

We had an awesome vacation overall and definitely had a lot of fun. The resort itself was okay, but there were a few things that stood out. The hotel is quite large, and we were placed in a section across the street, which meant a bit of a walk to the main areas. We were surprised they would put two women so far away from everything. Each room was given a small bottle of water to refill, which we did. However, on the morning of our excursion, we noticed our bottles had been taken by housekeeping. We mentioned this at the front desk, but they weren’t very helpful. We asked for two bottles to take with us and were told they didn’t have any. We then asked if some could be placed in our room, but when we returned from our excursion, there was still no water. We had to go back to the front desk again (with different staff) before finally being given two bottles. It was frustrating. The hotel was very quiet, with limited entertainment—mainly pool aerobics during the day, and karaoke or a Disney show in the evening. On Friday and Saturday nights, there were two weddings, and although the music was great, it was reserved for those events and guests couldn’t join in. It would have been nice to have that kind of atmosphere and dancing available every night. The snack bar closed at 5 p.m., so there was no food options after the buffet closed or late at night, especially if you returned late. Room service was only available until midnight, which was also limiting. The main buffet was okay with limited choices and veryrepetitive, but we certainly didn’t go hungry. The Oriental and Surf & Turf à la carte restaurants were very good and definitely a highlight. The lobby bar closed at 12:30 a.m. and didn’t reopen until noon, and there wasn’t much nightly entertainment. There were also not many beach chairs, and most of the palapas were at sand level due to a recent storm that had shifted the sand significantly.  Mother nature! On the positive side, we went into Puerto Vallarta and the Malecón a couple of times and had a lovely time. We felt very safe and met some really nice people. We also went on an excursion with ATVing and zip-lining at the location where Predator was filmed—such an awesome experience! Even though we had a great time overall, we wouldn’t return to this hotel.

We were there during the cartel incident so it was not the norm . Arrived Friday , Saturday was great , Sunday afternoon we were sent to our rooms to await further info - we received no further info at all from hotel , understand they had not had this happen but they need to sort out some protocols ! Staff was wonderful throughout , rooms were clean , pools and grounds clean We were unable to swim at beach due to sand that had come in. Food was bit repetitive , al a cartes were great , The staff is what sells this place so I wouldn’t go back !

Edgar is an amazing person for this job and whatever job he chooses to carry on to, his big smile makes everyone feel welcome, his humor makes tables erupt in laughter, and his great personality makes everyone want him around. Big thanks to Edgar and his ability to do his job at a high level.

We dined in the Italian restaurant at the resort. Overall it was a good experience our waiter was named David and he provided great service.

Resort on the beach, food was excellent. Staff was friendly. Lots of activities for adults and kids.

No hot water in shower.

E encanto personal muy amable

Son queja

In short this resort is really special! I reccomend a 7 day package stay for about 1800/w tax per adult, I would not spend much more as its missing some in some details for that value explained below. We loved the food everday, especially the local mexican dishes wow! Never tasted anything like it before. Very fast service and always stocked, but they need to do better to make sure birds never touch the food or spoons ever. The pools, beach and ocean location is stunning, great fun for the kids and long walks, perfect sunsets. But some days pools got cloudy, debris from guests not cleaned off the breach in morning is bit unsightly and makes you not want to go in. This resort excells the most with its staff, great people, always friendly and helpful. Any allergies were always taken to heart, yet none of the dishes are well labeled so you cant blindly trust anything so be prepared to work with staff daily. Room was big and did the job but small details were not great like mirror was damaged, backdoor did not seal cloaed fully so bugs got into room a bit if you left food out. The pull out sofa mattress was awful, never used it. Small things they should know to fix easily. Resort is very big which allows for great variety of pools and food spots, but can take a few minutes to walk to different spots, not the most convienent for strollers and getting something simple as a coffee, water or a mid day burger need to be more accessable in places like the villa. Again wildly simple fixes to gain them better reviews and stars. But none of these are deal breakers. Overall location is great, 10 min walk to groceries, banks, shops, icecream stores, rentals. 30 mins to air port or the famous pier.

I just want to say the staff at Canto Del Sol are simply amazing. Tiki Tiki aka Carlos is phenomenal. He goes to any length to make your day at the pool spectacular. He makes sure your drink is never empty. Finds you loungers and umbrellas. He is unbelievable. Vianey..Alex..Juan in the lobby bar are amazing. Paying attention too everything u want. Alex makes the best high-end cocktails and Vianey delivers them with a smile so big. Erick was also one of the best and worked in all areas. He was so polite and fun Alexia and Alverro aka Bruno Mars at the pool are the warmest people ever. They have all become my friends because I keep going back to see them. I return to this resort for the staff. From the entertainment to the bar....I give kudos to them all. They feel like family to me. The food unfortunately at the resort isn't the best but these exceptional people make up for it.