Courtyard Philadelphia/Langhorne

The staff was very friendly,pool hours we're perfect, we will stay again. Thank you

N/A

Very slow inefficient check-in; broken sofa bed; poor room layout; no hot tub as shown in photos; poor housekeeping; rude front desk clerk.

The general manager Parth Patel was very rude, unwelcoming, unprofessional and unfriendly upon arrival when I explained to him why I needed to cancel 1 out of the 2 rooms I had booked. I was not refunded for the room and I still had to put an $100 hold for the room which was not in use as well as $100 hold on the room I was using. There were spiders and roaches in the room and it smelled like cat urine. On top of all this the door was well off the ground (very unsafe for me because I have kids and that means anyone can slide something under the door to unlock it). It's a lot of noise and little to no control so expect little sleep, the pool was so filthy you could not see the bottom of it with a thick film on top of the water so my kids and I did not get in. To add on, the room was not properly cleaned because I can tell that there were bugs killed in the bathroom (on the wall) and smeared on the wall as well as the bathroom door had black dirt patches on it. However, I did speak with a female worker who informed me that they are aware they have a roach problem. On bookings.com they promote breakfast however, when I got there the general manager Parth Patel told me breakfast was an extra fee. They supplied us with tissue used by the previous guest which was highly unsanitary! The mini fridge was not cold at all therefore, we threw away our food. They gave us towels that were already filthy and soiled!

The only thing I liked about the property was that it was close to sesame place. I did not have to go far.

The general manager Parth Patel was very rude, unwelcoming, unprofessional and unfriendly upon arrival when I explained to him why I needed to cancel 1 out of the 2 rooms I had booked. I was not refunded for the room and I still had to put an $100 hold for the room which was not in use as well as $100 hold on the room I was using. There were spiders and roaches in the room and it smelled like cat urine. On top of all this the door was well off the ground (very unsafe for me because I have kids and that means anyone can slide something under the door to unlock it). It’s a lot of noise and little to no control so expect little sleep, the pool was so filthy you could not see the bottom of it with a thick film on top of the water so my kids and I did not get in. To add on, the room was not properly cleaned because I can tell that there were bugs killed in the bathroom (on the wall) and smeared on the wall as well as the bathroom door had black dirt patches on it (I have a picture but they only let me post 4). However, I did speak with a female worker who informed me that they are aware they have a roach problem. On bookings.com they promote breakfast however, when I got there the general manager Parth Patel told me breakfast was an extra fee.

The air in the bedroom did not work, they didn’t supply a hairdryer, TV was broken and ice machine wasn’t working