Residence Inn Frederick

Very comfortable and close to shops and restaurants. Would stay at Residence inn again.

Conveniantly close to restaurants, shopping, movie theater and accept dogs.

This was my first time @ this hotel. It was extremely CHALLENGING to check in to the point, that I've NEVER experienced anything like that in my whole entire Hotels.com history! The staff was pleasant & the condition(s) of the room & the hotel were nice.

All the amenities you’d need and an outdoor courtyard

I wish there was an ice machine available to the guests. The staff was very helpful. Using the kitchen ice, as we needed. Might be easier if it were self serve

Dirty underwear left on the floor. Hotel said they would change the room, but never did. Absolutely unacceptable. We were offered points as part of the loyalty program. But time to start thinking a better hotel brand.

An excellent hotel - great rooms, amenities, and staff. We’re Marriot upgraded us as to a two bed/two bath room. It’s a very quiet property (except for occasional plumbing noises). Parking and check-in were easy; we enjoyed time in the pool and game room; and breakfast. Would definitely stay here again. PS - they’ve got a basketball hoop and fire pit! Just ask for the equipment.

We travel through Frederick a few times a year and have stayed at this RI several times. We will always stay here if we are anywhere nearby. The staff is consistently excellent, the building, grounds and services (pool, spa, workout area, breakfast area) are all well maintained and spotless. And most importantly, the guest rooms, although not new, are clean and comfortable. They followed my profile (on the Marriott website) to a "T". This particular trip I had need to request a room change (which had nothing to do with the room condition) and I spoke with Chris at the front desk as well as the housekeeping manager. They were both fabulous. Not everybody is able to handle the hospitality business. These two could give classes. Likewise the ladies running the breakfast area...it is beautifully appointed, clean and well stocked. We travel a lot and we rarely "look forward" to overnight stays on the road. But the RI Frederick is a wonderful exception.

Convenient to have a kitchen. The breakfast at the property is fantastic!

if you hear from staff "at least I'm trying to help." You know you are dealing with complete and utter rudeness. The staff here is not freindly and they know it. I recommend trying another spot. I don;t understand why people that are rude choose this line of work. If you are a rude person then hospitality is not for you.

Everything was good. Friendly, efficient staff. The property on the outside was well-maintained. My room was okay. There was noticeable ceiling damage in the bathroom but no observable leakage. Everything was satisfactory.