Hourglass Hotel, Trademark Collection by Wyndham

Everything was great. The shower was only lukewarm.

When we stayed at the hotel, I had multiple dirt bikes in my truck and was concerned about theft. I specifically asked the front desk about security, and they assured me they had on-site security patrolling the parking lot all night, only one entrance and exit, security cameras everywhere, and plenty of lighting. They repeatedly told me it was very safe and not to worry at all. I was impressed by their confidence and thanked them for the reassurance. The next morning, I woke up to find that one of my son’s dirt bikes had been stolen, my truck had been broken into, and our belongings were scattered all over the parking lot. When I reported it to the front desk, they reviewed the security footage and discovered that our belongings had apparently been laying out in the parking lot all night long, yet security never once went outside to check on the situation. To make matters worse, the cameras were not good enough to capture a readable license plate of the people responsible. We also learned there was more than one entrance and exit to the property, despite being told otherwise. Nearly everything we had been told about the hotel’s security turned out to be untrue. What was even more disappointing was the complete lack of concern or assistance afterward. No one offered to help us gather or clean up our belongings from the parking lot, and management was unwilling to help in any meaningful way. The general manager, Kal, completely ghosted us and never returned our calls. This was an extremely frustrating, rude, and unprofessional experience. The stolen bike belonged to my son, and we had traveled there specifically for a riding trip, so the theft completely ruined his trip. The lack of communication, accountability, and basic customer service afterward made the entire experience even worse.

Unhygienic property and I book balcony room and they told me to go on 2nd floor and then we reach over there with 7 bags the room was already given to someone and then I have to back to reception with my 7 bags and they told me sorry room was on 1st floor staff was improper and I was driving from California after reaching the hotel I have to face this service

The room was nice and clean. The only thing was that the walls are too thin and one can hear a lot of noise from the hallway

No water pressure from the shower and water fills up the tub and doesnt drain fast.

Chambre spacieuse, bien équipée.