Best Western Gatwick Skylane Hotel

The hallway to our room smells like smoke, and my daughter found a hair in her rice when we were having dinner. Quite dissatisfied to say the least, but the beds are comfy for all of us and the staff aren't so rude. There was also a part of our cupboard broken, don't suggest going there.

From start to finish this hotel and staff is just amazing. Very warm welcome, helped us to book a table for dinner. Lovely bedroom spotlessly clean. Dinner and breakfast were bother excellent, good quality hot and fresh. Easy check out. Car parking convenient (don’t forget to pay) I did but a quick phone call and the hotel helped sort this. Highly recommend and wil defiantly stay again

We booked this hotel in february 2022, got confirmation over email. Arrived at the hotel for a nights stay in august before a long transatlantic flight the next day, to be wafted away and told to 'go over the road we're closed' by a man at a desk by the front door. After much to-and-fro we got the manager to come down and he explained the hotel has been closed for over a year and has been taken over by the home office to house refugees! So why on earth were we ever allowed to book a room? DO NOT BOOK HERE.

When we arrived the hotel was closed and we had to find somewhere else!

Full of immigrants Horrible. This place is full of refugees, they all hang around outside, what is going on with this place??? They need to sort it out otherwise they will have no customers. This is a disgrace and disgusting. Sort it out!!!!!

Manager Mukesh was exceptional. We stay here twice a year and book over the phone and get the best price as hotel offer discount if you book with them. Friendly, caring and helpful staff. So staying at skylane hotel is a pleasure.

I have too say. I was unsure about the hotel after reading some reviews. Don't even worry. For the money we paid, it has too be the best value for money for hotels we have stayed in from the time we walked in it was good customer service. The room was clean and all the services it stated in the ads. Perfect sky lane thanks you for a great stay and we will see you again on the 29th as we fly out again.

I've booked to stay at best western for 2 rooms and 1 night on 31st of July, I've booked this about a week ago, I've got the Confirmation saying everything is good. Just had a phone call today saying you can't stay he because the hotel is closed for Refugees, absolutely shocking. You think best western would be crying out for people to stay. I WILL NOT BE RECOMMENDED BEST WESTERN TO ANYONE .

We arrived late and had to move rooms because of a dozen large bugs in one of the beds. The second room appeared to be fine. We checked the double bed for my 6ft 16 year old and I relaxed by having a bath. By the time I was out of the bath, he was asleep and I discovered different small bed bugs / flee like animals. By this time it was too late to move again, my son asleep and I was exhausted after driving with an early flight next day. Next morning no one was there to talk to. Terrible, didn’t sleep

Beddings had stains and there were insects in bathroom