Villa Santi Hotel

The property was very clean and service was excellent. But it would be nice if they could provide a little more kip change.

Beautiful building with old Lao / French charm. Wonderful staff. The best location for historical district in old town.

ルアンパバーンの観光の中心に位置しており、ナイトマーケットも徒歩で行けるなど、観光するには大変便利な場所でした。ホテルもコロニアルな雰囲気のある建物で朝食もゆったりと取ることができました。客室は少しかび臭い気がしました。またシャワールームのシャワーカーテンをめくると、他人の髪の毛があり、清掃が行き届いていなかったのが残念でした。

部屋にはバスタオルが無かったが、翌日には有りました。 バスルームの掃除はイマイチ。髪の毛が沢山落ちていた。ベッドルームはよく見え無かったが毛が落ちていたのかも⁈ 玄関ドアの建て付けが悪く、夫でないと開閉が出来なかった。 朝食は美味しく頂きました。

I arrived at their posted check-in time was kept waiting an hour for a room.My reservation was specifically for a city-view room with a single large bed. I got ground floor room with two small twin beds in their annex with a view the garden wall and nothing else.The room was really shabby with scratched and damaged floors, drab furniture, and no desk, .The hot water supply was poor (something to do with heavy usage before my arrival, I was told.), the remote control didn't work, and the hotel only had 2 plug adaptors for the entire establishment so I could not use my. I was offered a room in their resort but that place had mixed reviews online and was not centrally located. I omplained via telephone to a Lao manager, but was told I would have to go out to the resort to speak with one personally and I wasn't about to spend the short time I had in Luang Prabang chasing down managers. It should have been up to them to find me.The call ended with a promise the this manager would speak to the GM and get back to me. This never happened. To be fair the man on the front desk made a valiant attemptto solve some of the smaller issues by buying another adaptor, replacing batteries in the remote, and showing me that I would have to run the water for 5-10 minutes to get it warm or hot. Yes, the grounds were beautiful, but that's not where I was living. I travel a lot, and this is unfortunately one of the rare times I have left a hotel feeling cheated.

The location was fabulous but the room was dark and musty

The hotel is centrally located and very convenient to Luang prabang... but it's showing its age, the rooms are odoriferous and we had to buy incense to cover the smell

I have stayed in room no.224. There are some water drop from the air condition at night.

オートロックなし、カードキーなし、フロントにキーを預けるタイプの良くも悪くも田舎のホテルです。部屋は「離れ」でどちらかというと民宿チックな感じです。お湯と水の調節もなかなか難しい。部屋のドアにはヤモリがたくさんいました（笑）夜の10時になると街全体の明かりが消え、ホテルの門も閉められるので気を付けてください。街灯も無く真っ暗ななか怖い思いをして部屋までたどり着きました。

Wonderful staff. Upgraded us to a beautiful room. Breakfast was made to order. Swimming pool a plus. Small but enough to make you feel great after a long day of exploring. Only fault I can mention is it would be nice to have a couple of loungers around the pool. Thank you Villa Santi!