Staybridge Suites Chicago O'Hare - Rosemont by IHG

When we arrived Helen and Khan were very welcoming! They made us feel comfortable and helped us in any way to make our experience better each day. They helped a lot with giving us recommendations and had great conversations with us.

I had an amazing stay at this hotel from start to finish. The room was absolutely beautiful — very clean, comfortable, spacious, and honestly one of the nicest hotel rooms I’ve stayed in. Everything felt well maintained and relaxing, which made the trip even better. What really stood out most during my stay was the incredible management team. It’s clear they take great pride in running the hotel and making sure guests have a top-tier experience. Every part of the stay felt organized, professional, and thoughtfully managed, creating such a welcoming and comfortable atmosphere throughout the property. Todd VanWinkle was also wonderful and provided excellent service during our stay. He was friendly, attentive, and made us feel genuinely welcomed from the moment we arrived. Overall, the entire hotel experience exceeded expectations. Between the amazing room, exceptional management, excellent customer service, and great atmosphere, I would absolutely stay here again and highly recommend it to anyone looking for a great hotel experience.

Friendly staff, excellent service, clean environment, complementary breakfast, and happy hour. A great place to stay near O’Hare Airport and all state Arena! definitely recommend!

Ingrid showed great customer service.

Completely unresponsive. I couldn’t get a hold of the property prior to my arrival and can’t get my invoice for a month now. Disappointing

We had a larger suite than normal. It was great to spread out and hubby was happy watching the planes from the lounge whilst I could relax in the bedroom. Had a great sleep on our stopover between flights. I try and use the pool each stopover which is great but and as I have to watch the time a clock down there would be really helpful, as would a spinner for my costume so I don’t have to pack a soaking wet costume in my luggage. The hotels free airport transfers are a huge bonus and so welcome after a long flight. They are regular, reliable and driven by nice guys.

Always struggle to make a decent cup of tea in the room. Have to resort to using a pan of water and using fresh milk we have saved from breakfast. I know this is a US thing but we Brits need our tea ! The clock on the bedside was 1 hour out and I couldn’t work out how to adjust it, just glad I wasn’t relying on it. The shower dripped loudly on the metal plate after taking a shower. We had to place a flannel over it in order to sleep. Also does anyone know how you can get food from the drive through Portillos next door (obviously when the hotel food is closed for the night ) As we fly in from the UK we have no car and my credit card won’t process a pick up order as the postcode attached to my credit card is my home address ? No major problems just niggles after continued visits to the hotel.

We have stayed many times on our visits to see our daughter. We spend a much needed night either side of the visit to break up the plane journeys. We like the reliable airport transfer and the pleasant drivers. The distance to O’hare is 12 mins I think, big bonus. The hotel has a nice vibe, breakfast is included & other food is generally available to buy during the rest of the day. Rooms are usually really clean and comfortable. I like being a repeat customer knowing roughly what to expect. The swimming pool is a treat prior to flights knowing you are going to be all squashed up for a period of time. Always look forward to our next visit.

This last visit wasn’t as good as our previous visits. I booked a Queen Suite with airport view but we received probably a larger room but on the Interstate side, which can be quite noisy. We decided not to say anything to reception as it was late, we were hungry, needed to go to the dining room before it closed, and were tired after a long flight. My husbands hobby is aircraft photography so when airport view was available I thought it would be a nice change. We have usually stayed on the Interstate side and find the noise from traffic does reduce slightly overnight and you sort of get used to the hum of it all. However this visit it didn’t abate for long and the person in the room next door decided to put the tv on loud at 4am. The breakfast room was also very busy on our two recent visits. We observed quite a few elderly people there, obviously not on vacation and wondered why they were misplaced as some looked rather frail.