Staybridge Suites Chicago O'Hare - Rosemont by IHG

Our king studio was very clean with a comfortable bed, pillows and nice linens. The kitchenette was clean and useful. Just wish there had been a kettle but kind staff at front desk got hot water from the coffee bar for me. Only a shower, which was fine with us, but if you want a bathtub make sure one is included in description. Did not have the included breakfast due to early flight. Walls are lovely soundproofed but windows are old. Fan on AC worked great to cover road noise. Staff at front desk superlative and helpful. The ORD MMF with the rental cars is a 15 min walk from hotel. Very useful!

Old windows

Everything

This is the best hotel I ever stayed at. All of the personnel from housekeeping to the people at the front desk are pleasant, always smiling and very professional. Jason the manager is the best. It is obvious why all the employees appear to be very happy through his leadership and work ethic. The hotel was very clean in every area. There is not one negative aspect that I could write about this facility.

La habitación y servicios excelentes

Kahn at the front desk was wonderful . Helped with a last minute room while I was under duress . Thank you so much sir.

Location to concert venue , room was clean, staff was helpful, breakfast was good

I was charged $40 with no explanation, tried contacting the hotel, got passed around, number i was giving for billing disconnected me. Emailed the property, never received a response.

Breakfast, room, location

I booked 2 rooms and asked for the rooms to be close to each other but the rooms were located on different floors

Freundliches Personal Großes Zimmer

Der Fitnessraum war komplett überhitzt

I am actually writing to compliment the front desk representative, Viri, who provided amazing customer service to me when I was making a reservation for my niece's wedding. We had some issues with the reservation showing up under my name causing me to make several calls to the hotel. She was extremely patient, helpful and continued to her efforts to correct the problem until resolution. She is truly an asset to the company.