Shangri-La Tanjung Aru, Kota Kinabalu

By the beach. Great swimming pools. Comfortable room. Lovely staff. Excellent yoga from Nadia.

À la carte restaurant not really available during Ramadan. Not enough choice of food and very little atmosphere at Cocoa Joes.

Very convenient for orangutans and sun bears. Staff were friendly and helpful. Pool was fab! Food quite good but a bit limited.

Nothing! Improvement would be cushions on sun loungers!

酒店環境好，設備齊全，有小沙灘及spa，地點近機場及附近的商場

海灘有垃圾

很放松很不错，阳台看海景很享受

早餐人太多

I would like to commend the reception team for their warm and professional approach. The Duty Manager on duty was extremely helpful, attentive, and delivered excellent service. However, I was disappointed with the experience I had with the reservation team. When I called for assistance, they were quite rigid, unable to accommodate my request, and the interaction came across as unfriendly. I had to make a second call and speak directly with the Duty Manager, who was able to handle my request efficiently and professionally. I am unsure what the issue was with the reservation team, but I hope management, including the General Manager, can look into this matter to ensure a more service-oriented and customer-friendly approach moving forward. Special thanks to Yee Yan and Jeffery (Duty Manager) for their outstanding service and professionalism.

在沙灘上看落日非常值得,沙灘上享用晚餐價格也不貴。12歲以下小孩不佔床,訂兩張單人床是夠睡的,也會詢問是否需要幫小孩加一張床(免費),只是小孩的早餐可能需要收費,但我們並未被收費。整體服務非常好,也很放鬆。

以五星級飯點來說,公用廁所的清潔非常需要加強!

The SUP (Stand Up Paddleboard) lesson was the absolute highlight of our stay! The instructors, especially Dan (if I remember correctly), were incredibly kind and made learning so much fun. My children had such a blast that they chose it as their favorite memory from our entire Kota Kinabalu trip. I highly recommend the activities here for families!

Overall, I had a pleasant stay, but the resort was a bit smaller than I had anticipated. Based on the photos and its reputation, I expected a more grand and spacious layout, but the actual scale felt somewhat compact.