Heidelberg Inn & Resort

Overall, we actually liked the hotel, but our experience was significantly impacted by the staff behavior during check-out. We were traveling with service dogs, completed all required paperwork at check-in, and were informed that a room inspection would be conducted after departure. At check-out, I asked to have the inspection done in my presence to avoid any misunderstandings — at that time there were no guests waiting, but the staff member refused. Instead of addressing my request, she diverted the conversation and started making comments about our dogs allegedly barking, even though the dog was outside the hotel premises. These remarks were unrelated to the situation and did not address my request. She then continued to behave rudely, refused to document her refusal, and ultimately stopped communicating by shutting the door. We left the room in perfect condition and documented everything, but this kind of behavior is highly unprofessional. As a business owner myself, it is especially disappointing to see how one employee can damage the reputation of a hotel that has been established for many years

Lovely unique Inn. Very clean and the staff were lovely. Kids loved the hot tub and dressing gowns provided.

Nothing not to like.

The condos were very spacious and had everything you needed to cook. They also had lots of amenities like the jacuzzzi, sauna, and playroom.

Great location for access to June Mountain. Cozy feeling hotel.

Everything a bit aged and dated.

Location

historic, well located, lots of amenities; game room, hot tub, sauna, BBQ patio area, activities

no 'oven', just microwave. some dates prices a bit high

Loved it and the history. It’s also close to everything

The jacuzzi wasn’t working