Garner Hotel Albuquerque West by IHG

Great place

Well the place is under construction, the room smelled like stale cigarettes, the tv didn’t work nobody at front desk nor did they answer the phone. The blanket felt like plastic. Besides that it was great!!

easy check in

Property and lot need work. Painting, updated carpet. Blankets on bed. Old tv stand us in room even though tv is mounted on wall. No conditioner in shower.

It was what I expected.

When we checked in we were given card keys that did not open the outer doors nor the room door. The employee used her key to open the doors. She did not reprogram our keys. She said they would work now. Later that evening we took our dogs for a walk. When we came back we had the same problem. My husband went to the front desk and found a note saying be back in 15 minutes. We were locked out again. The night employee returned, reprogramed the keys and they worked. However, we decided to leave the room and outside doors ajar after talking to another customer who said he had trouble with his keys also. The whole motel looked to need care. Garbage cans outside were overflowing. The toilet in our room made noises when the sink water was turned on. The freezer in the refrigerator did not work. It was not a pleasant experience.