ibis London Wembley

Great stay Could decide when you wanted room cleaned

On 08 March 2025, after our daily trip in London, and after the difficult way to hotel because of the football match on Wembley, we accept it as something normal, we manage to return in the hotel Ibis London Wembley and of course due to the late hour we went to sleep. Unfortunately, in 9 p.m. during our sleep and you can imagine we are with our pajamas, someone started knocking on the door. We are not sure what is going on, and while we are waking up an unknown man without saying why he was opening the door of our room. He told us that we should going immediately down to the reception. On our question, should we do this now, the answer was “Yes”. Make the long story short, we understand from the receptionists that we should pay immediately the rest amount for the room. Just one more remark, we arrived in the hotel in the evening of 08 March, our room cards did not work, so I personally went down to the reception to activate them, and nobody told me that there was a problem and we should pay the rest of the amount, although I have been registered for fast check out. I consider as a highly unprofessional and something that is not expected to be done in one European capital, unknown man to enter in the private room, while two defenseless women are sleeping at 9 p.m. I travel a lot and never ever have such an experience in my practice. I consider that this night of 8 March should be fully refund to me. However, the hotel management decided to refund me the half amount, because it fully covered the inconvenience caused?!! Although we should pay immediately during the evening the due amounts , this was a result of a human mistake of the hotel personnel, It was required from me to wait 5-7 working days to receive the amount that the management considered as appropriate?! Don’t you think that this is ridiculous?!

Stay one night for the concert at OVO Wembley Arena. Best location, only 5 mins walk. Check-in was great, the staff asked if I want high or lower floor. Look at the view of the 14/F room, it’s stunning. The room is clean and comfortable.

Quick check in and check out. Breakfast was lovely but had to wait for certain things to be cooked. Bed was comfortable, but room was cold. Tried to adjust the heating but never got too hot.

comfortable bed and great location. i slept really well and i appreciated that natural air from the window

Great prperty near to Wembley. Nice bar with food options. Staff were friendly.

Excellent thank you

One lift was down for maintenance which can’t be helped, but coming back from a show did mean quite a long wait for the lift. Other wise hotel was perfect great check in -check out times close to everything you could need. Clean and bed was comfy and shower had very good pressure.

It was alright. Clean enough. Nice to sleep in.

Mostly a good stay. Staff were great. Room clean. But. Lifts were awful. Slow. Out of service. Embarrassing Bar crazy expensive. £7.50 for a pint in the stadium (a lot!!!) but £9.20 inthe hotel for the same drink = disgusting