Holiday Inn Club Vacations at Desert Club Resort by IHG

A little pushy about signing up for the club vacation speech, but otherwise very good.

The reason I gave it a lower rating was because they lost one of my four reservations, displacing 6 people. I called the property the day prior explaining I paid for Thursday-Monday but my flight wouldn’t be there til Friday morning. They said they would note it and it would be fine. They put me on an no show list, gave away my room and tried to blame it on Expedia, when the property overbooked and my Expedia reservation was still very much so active. In the end, they were able to accommodate me with a one bedroom villa (“guest cancellation“ though they were 100% booked) in place of the two bedroom villa i originally booked. It was tight but we were able to make it work. The rooms are like apartments- amazing, clean and equipped with everything one needs. So much that a maintenance man was watching tv when we entered our room after check in, stating- oh i fixed you fan and scurried out, obviously caught lounging in our room. After the stress of the check in situation, it just wasn’t something I wanted to deal with, I had a wedding to prepare for. The view of the sphere was breathtaking and the walking distance to the strip was not bad. They even had a shuttle from the front office to your building your room is in. The parking was nice and overall the property was safe and quiet. I would stay here again but beware when making your reservations and follow-up with them so they don’t give away your room. The pool by us was drained.All my guests were happy and comfortable overall.

Laid back, relaxing, and quiet. Has every amenity you’ll need. The best and closest place to stay when attending an event at The Sphere. The Sphere is only a 12 minute walk.

Very clean room and amenities. Staff very welcoming upon checkin. Not fond of area

Check in friendly and easy. Room was a little difficult to find. Need to provide map to walk out with for easier location finding! Security staff in later evenings, providing golf cart shuttle from front of building to accommodations were super friendly and provide an excellent service to guests. Very nice, comfortable, well stocked accommodations. Beds were not acceptable (too soft/mushy) for any of us to sleep well

Staff was friendly, rooms & beds were comfortable.

We enjoyed our stay here and would stay again. The beds are comfy and the room is nice and roomy. Now here are the cons. I’ve stayed here twice and both times I showed up at check-in time and our room wasn’t ready yet. Also, on this trip I booked the two bedroom and when I arrived I was told they overbooked and they would have to put me in a one bedroom. I told them that would absolutely not work because I had five people staying with me. They agreed and gave me the room I actually booked. During check-in multiple people were arguing about not being able to get the room type they booked. That’s absolutely wild to me. What’s the point in choosing and paying for a certain type of room and not being allowed to stay in it?! We got lucky but I guarantee if this ever happens to me, I will not be returning. That’s unfortunate because I am in Vegas often and this place is nice in so many other ways.

Change shower heads to conserve water. Need to warn seniors that there’s a lot of walking.

Felt like home

Unit is clean, and has strong AC which is a must in Vegas. Bed is very comfortable!