Best Western Abbots Barton Hotel

Reasonable

Dated interiors

Je n’ai rien aimé. L’accueil est sympathique mais une fois le Check-in réalisé, l’hôtel n’est pas à la hauteur des tarifs pratiqués. C’est même honteux !

Établissement en travaux, mais ce qui ne peut excuser le manque de confort pour le tarif appliqué : - chambres mal équipées : aucune prise électrique à côté du lit, ventilateur bruyant, etc. - robinetterie en mauvaise état - chambre très mal isolée et bruyante : on entend les usagers des chambres voisines au dessus et à côté, plancher qui craque des qu’une personne marche, - litterie et oreillers de mauvaises qualité. - aucune bouteille d’eau de bienvenue malgré la chaleur écrasante et l’absence de climatisation dans la chambre J’avais de plus demandé très en avance de bénéficier d’une chambre au calme et au dernier étage… rien de cela n’a été fait. J’ai signalé cela au check-out, sans que me soit proposé un geste commercial.

Good staff and the beer at the bar was descent

Very creaky noisy floor boards the room above me was making it impossible to sleep in the morning as they were walking around it sounded like and elephant was above me! Really really annoying

Lovely hotel. Suite was a nice room. However at this price point I would expect air con

No air con. Shame hotel is having a refurb as would like to see it all open (We was told refurb so this isn’t a criticism

The very 2 female staff did their best but had no support at all

We had to ask for a top sheet for the bed, we only had a bottom sheet and nothing else. We booked dinner for 6 people at 7pm, 5 ordered fish & chips and 1 a burger. After an hours wait we were served in dribs & drabs the 5 fish & chips but not the sauces and peas, some arrived but others came after we had finished. The burger didn’t arrive for another half an hour. The fish portions were half the size of those we had enjoyed at Chilworth Manor hotel, also a best western, just 4 weeks ago. Very disappointing.

Good location with parking, staff all very helpful and good choice of food for breakfast and dinner although pastries were not replenished on second morning

Room was extremely hot with inadequate fan. No bottled water or glasses in room and very limited supply of tea or coffee or milk though when asked more was offered. As stay two nights a second cup for each would have been appreciated. Very limited outdoor seating.

Clean, tidy and comfortable room with excellent en-suite shower/bath facilities. Helpful staff. Convenient food available in the bar, although the dining room is being renovated at present. Front desk staff pleasant and helpful. Very convenient for the centre of town with free car parking a significant bonus in a town where parking is difficult and expensive. Easy walking distance to main tourist sights and other restaurants.

The only view from the room was a dark roof and a blank brick wall, rather claustrophobic. The room was equipped with an air conditioning unit, but this was not in use; a shame as temperatures were above 30degC during our stay. We were supplied with a silent and effective fan, which helped overnight. We stayed three nights but our rubbish bins were not emptied during this stay (albeit we didn't request room service). Evening meal in bar, although tasty, had small portions and seemed pricey.

Location to the city centre which includes supermarkets

We had two rooms booked at the same price - one room was double the size of the other and not sure why.