The Surfjack Hotel & Swim Club - NO AMENITY FEE

amazing hotel and vibes in there

Comfortable beds. Friendly staff. Away from the hustle and noise. Creative decor.

The location was very central. It was in an area that isn't as busy as other properties on Kalakaua, however, still very accessible to the beach and shopping areas. A bit of a more quieter area. Appreciated that the elevator wait wasn't as long as other properties. Staff is very friendly and accommodating.

There was only things that I could think of in terms of a complaint and that is that sometimes at times hot water was hard to come by. The other is that I would be weary to be in a room that has a connecting door. I had one in my room and I could hear my neighbors speak and their dog bark, Overall I think that those were minor dislikes that I had, and if there was a complaint, the staff was very wiling to accommodate and move me to a better location.

Good location. Decent coffee and restaurant on site.

The room was dirty. Lots of settled dust in the room, hair in the sheets, etc. Staff was not very friendly at times.

We’re very happy with our choice to stay at Surfjack. The kids even got to meet Jack himself! The hotel had plenty of events, food and drink specials and was conveniently located between rhe main strip and canal for those nice morning strolls. This was a nice getaway from the typical packed luxury resort and felt like how all hotels in Hawaii should traditionally be. Our only issue was the hot water as it only worked for half of our trip. There was only one day of cold water whereas the other days were warm to hot but the customer service and attentiveness from staff were beyond exceptional. It felt genuine and we appreciated being heard from the team as they did their best to accommodate. I would say my only suggestion is to upgrade the water heaters but aside from that everything and everyone we encountered was beyond perfect.

立地

ペット可のホテルというじぜんの告知が無かった。 I would hold Booking.com responsible for this. 部屋は動物の消臭剤の臭いで臭かった。 設備は古くて、シャワーのお湯が出たり出なかったり。洗面所のお湯は出なかった。 Booking.comでの予約ではいつもセカンドクラスの部屋が割り当てられるという印象。