Castle at Moloka'i Shores

Close to town

Poll was closed.

It was okay but a much larger fee than we really wanted to pay, but was the same as other properties in the area.

Breakfast?

No issues or problems.

Nice place for stay

The office is not good at communicating with their customers. The close before the stated office hours, they do not return phone calls and do not follow through on their commitments. The office called me because they claimed expedia did not charge extra fees, even though I was charged more than the rate of the room for cleaning. I relented amd let them charge me an additional fee, as I was already on my island hopping trip and would be unable to book anything so last minute. The office associate verified my email address on file and told me that I would receive a receipt. That was 2 weeks ago. Unresponsive and unreliable describes this hotel and its office workers.

Fantastic location - right on the water and very convenient to Kaunakakai (the largest town on the island with most of the restaurants and shops). Beautiful amenities and well-maintained facilities, and our room had a full kitchen! Gorgeous views of Lana'i Island across the channel.

The pool was great, but there was no hot tub, which would have been *perfect.* No onsite restaurant. Lastly: it's a nitpicky thing, but we couldn't get the WiFi to work until the last day. When in doubt, look under the entertainment center (that's where we found the router), unplug the router, and then plug it back in.

Fun time

I liked how I was contacted prior to checking in about the cleaning fees. Also liked the checking in process. Because of work and my short stay I couldn’t enjoy the property but I remembered from previous stay. Would love the ability to have a later check out at 11 instead of 10

The cleaning charge that was greater than the hotel cost for a single night stay was astounding. And the fact that the hotel staff called incessantly to make me pay the bill before check in, while I was in the middle of work in a remote area on the island, was highly irritating. Towels with huge holes in was also an unpleasant surprise.

Average property and amenities.