The Pines Lodge, a RockResort, by Vail Resorts

Service at the Pines has gone way downhill and is not at all commensurate with a five star. We asked the front desk to send maintenance for a loud fan in our room HVAC system and she gave us pushback saying there are no fans running during winter it’s all baseboard heat - really there is no airflow in a large commercial building? And the loud metallic fan I’m hearing is all in my head? She then suggested we just turn off the heat in our room and I asked wouldn’t that just turn off the baseboard heat not the fan and she said I don’t know. Super helpful. Maintenance never came. The bar is not open until 5 so you can’t get an apres drink at this ski-in/ski-out hotel. Even the Holiday Inn has a mini market with canned cocktails and beer for purchase. They put coffee out but it’s gone by 9am and when you notify them they say they’re really busy. None of this is the fault of individual staff, they are clearly poorly trained and possibly poorly treated such that they don’t care about their jobs and it shows. The Pines also hits you with an almost $60 (incl. tax) per night “resort fee” for the fax machine, gym, and other amenities that no one uses. So just know that none of the amenities listed on their website are free, they cost $60 extra. We used to love the Pines but will never stay here again and recommend you do the same.

The staff members are extremely helpful and friendly. Ski in and out facility, very convenient. I would stay there again

We have stayed here many times. Our room 307 had a broken hair dryer and a rattling vent in the entrance way that needs to be repaired. Other than that we were happy with our stay.

Beautiful and perfect place for our family vacation. We will be back.

Hotel was very nice,especially for the price! Clean, quiet, comfortable and convenient.

We had a wonderful stay, thank you.

Our stay was lovely- until the end. As we were loading our car to leave someone stole my ski poles from the lobby inside. Furthermore- none of the employees seemed to care! They acted like it was no big deal! The poles were with another set of poles as well as a few pieces of luggage. My husband was loading the car so they were only inside the lobby for a few minutes- a terrible end to our stay...

The staff was so accommodating. The pool, hot tub, and gym were well maintained! The ski rentals and convenience of the slopes out the back door was awesome.

This is my third stay at the Pines. It was just about as good as it was before. I've written a detailed review on earlier stays, so will just add a couple of comments: I was there in mid December so maybe things weren't 100% geared up for winter. Despite information sent to me, the on-site rental/service shop wasn't open yet. That was too bad as I wanted a tune up and had to do that in town instead. No big deal, but it would have been nice to have on hand. The water machine in the lobby wasn't there although they said it was coming back. There were two bottle of water in my room which weren't replenished each day, but they were made of aluminum so I just refilled them and my flat pack that I ski with each day in the gym which had filtered water. There were also Celsius electrolyte packets in the room with a note saying they were complimentary during my stay, but after day 1 I asked at reception and was told it was only the first day you get them. I just asked the hardworking housekeeping nicely and they gave me more. There was no detergent readily available for the sole washing machine available to guests, but again, I was given some when I asked housekeeping. It is so great to be able to do a load mid-trip! Keurig in the room was really appreciated even though there is coffee on the floor in the mornings. I like a strong cup and if you don't put in too much water and use two capsules you get a decent drink. Oddly, there was fake creamer in the rooms, but real half and half capsules on the floor, so I just used those. Because it was still early in the season, I didn't use the so-called ski in/out which is a bit of a hike and not great if not good coverage. Didn't really affect me at all as the free shuttle in Beaver Creek is really useful without too much waiting. Just a reminder that there's not on-site restaurant other than the very expensive (and probably excellent) dinner place. Again, using the shuttle to get into town and back for meals was really easy and you can also walk in even less time. I appreciated having the fridge for left overs and also for the cheese and other snacks I brought with me. Only half the slopes were operational, but it was enough for me - I had a great time and will most likely keep using the Pines for my return visits.