Gateway Mountain Lodge, A Vail Resorts Property

Great facility, walking distance from River Run. NO ski locker key. Several electrical outlets were not working and the outlets are very old, charging cubes wouldn’t stay in. Noisy family above us, rooms are not very sound proof.

Very pleasant stay. Great accomodations. Great communication. Great location

Loved the area, one of the check in employees called me and told me we had a full kitchen when that was not the case. Mild miscommunication, easily fixable.

Check in is about 1.4 miles offsite at the at a general Keystone Condominium check in office. Check in was super easy and the staff was friendly and helpful. The room was nice and the bed was comfortable. There is a nice brewery, coffee shop, small grocery/liquor, and breakfast restaurant in a small strip mall attached to the condo. Location is right next to the ski resort. Would definitely stay here again.

Everything was good except one thing. I booked thru Expedia.com. When I was there at the office, that was in the same building, but they can’t find my booking. I called Expedia and they told me to go to different place to get my check-in package. I drove about a mile to totally different lodging office to picked up my package and come back. It was confusing.

Avoid this hotel!! We could not access the property upon arrival!! There was no front desk onsite, and the phone numbers provided to get a key did not work. They provided an offsite address which we drove to after showing up to the property and seeing there was no front desk. Once we arrived to the secondary address provided to get a key, nobody was working and we couldn’t get ahold of anyone to get a key. We had to book a hotel last minute so we didn’t have to sleep in the car. Should out to Andy from the Hyatt for being so helpful!! Expedia and the resort will not refund us. Apparently YOU have to call the hotel 48 hours ahead of time to make arrangements to get a key, and check in is only from 4-7. What a terrible business model!!!

The pullout sofa was the worst ever in unit 5004. My son had wires poking at him all night. Not much sleep. Heat was great. Coffee maker didn’t work in the morning. Maintenance was the only one open to answer the phone and they sent out a worker with a new coffee maker, thankfully!! Great location. There is NO game room which was advertised on Expedia, which was a big disappointment for my son and I. The hot tub was so crowded we never were able to use it for our one night stay. Won’t come back, unfortunately.

Property very rundown. Beds not comfortable the only air that worked was hot air. Staff was very welcoming

Great location. Everything in building (grocery, restaurant, coffee shop) or very close. Pool and hot tub were nice but way too much chlorine (eyes burn and suite bleached)

It was great!