Gateway Mountain Lodge, A Vail Resorts Property

POSITIVE: 1 - Shuttle stops right in front of the hotel entrance making it easy to access 2 - Convenience store is accessible from inside the hotel 3 - The room we had is relatively spacious, and cleen 4 - The bed is excellent 5 - There is a nice common area, but I haven't seen anybody using it. NEGATIVE: 1 - Nobody told us, or the shuttle driver that the check-in is far from the hotel. The Pier1 shuttle dropped us with all bagage in front of the hotel. The entry door can be opened only with the room key, which was at the check-in, I called the number on my reservation, and I had to froze together with my wife in front of the hotel more than one hour for the car they promised to take us to the check-in. TERRIBLE!!! 2 - The TV in the room is taken from the Fred & Barney cartoon, and there is no way to read text on its screen 3 - The carpet is overused, and falling appart in some places.

There are 5 different checking offices, depending on which one this condo’s owner uses for your room. This is already bad enough for us not to return to this hotel in the future. The room was okay, but some plates weren’t clean and the coffee maker had the previous guest’s coffee filter sitting inside. Not coming back :(

Great location, early check-in was easy, late check out availabile. Only issues were we had to call to get clean towels and our 3 yr old son found and was playing with used contacts he found on the floor.

The check-in office is over a mile from where you actually stay. No information posted at front door or anywhere else on premises. Called number and was on hold for well over 10 minutes before someone finally informed me where I was supposed to go to check-in. The address given in Orbitz's confirmation email was neither the building we stayed in, nor was it the location of the check-in office. The check-in process information could have easily been provided in an email.

Booked but received no info about where to check in. It's a ski lodge condo so nothing on site. The phone numbers provided were useless and that added to the frustration. Finally luckily found somebody who pointed me to the other building where I had to check in. Checked in, headed back to building down the road. The key did not work. I couldn't get in the garage nor the front door. Had to call the front desk and they sent somebody down. The key he had also did not work. So he had to drive back to get a key. Finally got in the room. The shower was lukewarm. Come on man! A hot shower is not asking for much.

Hotel check in was terrible. It was a mile down the road. Sleeper sofa mattress was awful. Way overpriced for a Motel 6 type accommodation.

The hotel was very nive. Great location, affordable price and great staff service.

The condo is located conveniently to River Run Village at Keystone Resort. There are restaurants within walking distance. Off-site check-in was a little inconvenient but check-out was simple and required a brief telephone call and leaving the keys in the condo.

Heater didn,t work. Had to plug and unplug it to regulate heat. Themostat so worn, could not read directions. No front desk made if difficult, Checking in off site, made finding check-in place difficult. Wifi went out. Beds were not comfortable. The repairman was VERY NICE. Carpet torn. Fireplace in lobby never turned on.

Came in from garage to hotel- very worried. The elevator and hallways, stairwells were dingy- in need of paint or something? The room though was updated, very nice, comfortable etc. pool and hot tub not nice.